OPS SENIOR CLERK - 64953392

State of Florida • Haines City, FL

4d • $16

About The Position

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission
to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts
and its vision to be the
Healthiest State
in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of
Innovation,
Collaboration,
Accountability,
Responsiveness and
Excellence
in all aspects of their work.

Summary: The incumbent performs varied and diverse duties requiring basic knowledge of office management systems and procedures under the supervision of the Operation Management Consultant I. Clerical duties may be assigned in accordance with office procedures and include a combination of registration of clients, scheduling appointments, answering telephones, appointment/eligibility reminder calls, data entry, typing or computer processing. Operating office machines, filing, verifying insurance coverage, determining program eligibility. Has good rapport with peers and clients, positive attitude, flexible with work assignments, approachable and accepts changes readily as evidenced by lack of substantiated complaints/confrontations with staff and clients. Promotes the department as a positive caring community organization through courteous behavior toward all clients and co-workers. Adheres to established Health Department policies and procedures.

Requirements

• Ability to operate commonly used office equipment such as computers, printers, fax machine, label maker, paper shredder.
• Ability to use Microsoft Office products (Outlook, Excel, Word, Access, PowerPoint).
• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage.
• Knowledge of basic arithmetic.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to obtain information from FMMIS (Florida Medicaid Management Information System).
• Basic computer skills; typing, word programs
• Valid Drivers License

Nice To Haves

• Bilingual: Spanish, Creole, or French
• Worked with confidential records in the medical field
• Customer service/front office experience
• Experience working with electronic medical records

Responsibilities

• Provides day-to-day patient registration and or billing support to a health center clinic
• Performs receptionist/clerical duties.
• Registers/Check-In clients in the Health Management System (HMS), ensuring necessary fields are completed for data input.
• Enter accurate and updated data for demographic, insurance and financial information into HMS and other FDOH-Polk approved databases.
• Verifies the required eligibilities i.e. financial, insurance, etc. Obtain any authorizations in accordance to policy and procedures.
• Scan collected client’s information in the HMS and other FDOH-Polk approved Electronic Records.
• Schedules and confirms appointments (telephonically), and reviews appointment logs, answers telephones, complete appointment/eligibility reminder calls in accordance to policy.
• Ensure clients are checked in timely in accordance to the schedule and or arrival time in accordance to procedures.
• Complete the program specific Superbills for each client.
• Check-Out clients and schedule follow up appointments in accordance to the scheduling templates and guidelines in HMS.
• Complete appointment or financial eligibility reminder calls, as required/requested.
• Documents will be scanned daily using the correct naming convention, client identifier placed on documents and save to the correct place (i.e. clinical or document). Scanned documents will be reviewed to ensure they are legible in the HMS system.
• Accurate entry(s) in HMS and or FAMCare client’s service visits. Ensuring all coding recorded from the superbills in HMS for self-pay and all services recorded in FAMCare for IHC clients.
• Review daily all cash client’s superbills, prior to processing to include forwarding back to the responsible party(s) for corrections as needed. All self-pay superbills require input daily in accordance to policy.
• Random daily review of Medicaid or TPL superbills to ensure accuracy.
• Collection of payment for past and present balances. Cash or credit card transactions processed in accordance to procedures.
• Review HMS Check-Out without Services and FP Missing Method reports, and address according to policy.
• Documents will be scanned in HMS or other FDOH-Polk approved Electronic Record as needed.
• Schedule and confirm follow-up appointments.
• Ensure all clients are checked out timely in accordance to procedures. Provide a receipt during check-out, as required.
• Process and verifies the required eligibilities i.e. financial, insurance, etc. for Family Planning Waiver. Request and obtain any additional documents or information in accordance to policy and procedures.
• Makes outgoing or answers incoming calls.
• Maintain accurate daily cash drawer. Report any discrepancies immediately in accordance to procedures.
• Performs registration or receptionist duties as needed.
• Utilize daily Change Health, FL FMMIS, FL Medicaid Web Portal, FL Shots, FAMCare, Availity, and FL System, to complete Insurance Eligibility, Specialty program registrations in accordance to policy
• Enters all demographic information into the HMS, Florida Shots, FAMCare, system as required. Enters client shot history into the Florida Shots system. Assembles immunizations’ records, verifies eligibility, and obtains authorization, as required.
• Communicate with OMCI any concerns or issues as needed.
• Complete timesheet using the People First system. Inputs HMS EARS within required time frame.
• Complete all mandatory trainings as required.
• Maintains proficiency with software applications/programs and other office equipment commonly used by the department (i.e. HMS, FMMIS, Outlook, Word, Excel, copier, shredder, fax, label maker, printer).
• Assists with other duties as directed by supervisor
• Travels and performs other related duties.
• Attends approved training and enters EARS data every Thursday by COB.
• Might be assigned to work in a Special Needs Shelter or at another clinic site as needed.
• In the event of a disaster, reports for duty during and/or after the disaster, as directed.
• The incumbent will be required to use his/her personal vehicle.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED