OPS SENIOR CLERK - 64906011

State of Florida • Fort Lauderdale, FL

2d • $19 • Onsite

About The Position

This is highly responsible work assisting current and future clients of the Florida Department of Health in Broward County (FDOH-Broward). This position performs intermediate level work in the call center under the limited supervision of the Office Operations Supervisor II-SES. This position must follow state, local and federal regulations for all programs.
This position is designated as a sensitive position and is required to maintain information in accordance with state and federal statutes, rules and regulations, as well as FDOH and FDOH-Broward Policies, Protocols, and Procedures. This position has been delegated custodial authority for their Program and Unit’s information set(s) and/ or secured area(s).

Requirements

• Experience working in a call center setting providing professional customer support.
• Experience handling inbound customer calls in a fast-paced work environment.
• Experience interacting with customers and providing enhanced customer service over the phone or in person.
• One (1) or more years of clerical experience including data entry in an office setting.
• Bilingual fluent in English/Spanish.

Nice To Haves

• One (1) or more years of experience working with the public or community agencies.
• Working knowledge of Women’s Health, Dental, Immunization and WIC programs.
• Work experience scheduling appointments.
• Work experience demonstrating active listening skills and the ability to convey information verbally and written.

Responsibilities

• Schedules WIC appointments by telephone for services requested by client.
• Schedules Dental appointments by telephone for services requested by client.
• Schedules Refugee appointments by telephone for services requested by client.
• Provide clients with information for school age required Immunization and information for adults Immunization.
• Enters client demographic and/or other necessary information in WIC data system and/or HMS for the purposes of establishing baseline client information in respective electronic systems needed to schedule appointment for service.
• Receives incoming calls for the FDOH-Broward call center. This position provides customers with information and transfers clients to appropriate program(s) and /or departments(s) as requested.
• Sends and receives emails, faxes, and other correspondence for the purposes of facilitating communication and continued client service within FDOH and with outside organizations, as permitted by state, local and federal regulations.
• Attended staff meetings, conferences and in-service training programs as required and according to established procedures.
• Business hours are from 8:00am-5:00pm Monday – Friday (hours and days are subject to change based on business needs)
• Performs other duties as required

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed