OPS RETIREMENT SPECIALIST II - 72901354
About The Position
As an OPS Retirement Specialist II, you will provide customer service by phone, email, mail, or personal interviews with members and agencies. Compose complete, accurate, and grammatically correct correspondence, in accordance with applicable laws, rules, and regulations. Interpret and apply applicable laws, rules, and regulations necessary when communicating with members. Audit and reconcile retirement data to ensure data integrity and accuracy. Provide customer service by phone, email, mail, or personal interviews with members and agencies. Compose complete, accurate, and grammatically correct correspondence, in accordance with applicable laws, rules, and regulations. Complete report or assigned projects in a timely manner. May serve on committees and in workgroups to improve or maintain bureau or division wide administration of the retirement system.
Requirements
- Knowledge of the principles and techniques of effective verbal and written communication.
- Knowledge of basic arithmetic.
- Ability to review data for accuracy, identify errors, and take corrective action.
- Ability to collect, analyze, and verify data relating to insurance or retirement benefits.
- Ability to understand and apply applicable rules, regulations, policies, and procedures relating to insurance or retirement benefits.
- Ability to train others.
- Ability to organize data into logical format.
- Ability to utilize problem-solving techniques.
- Ability to work independently.
- Ability to perform basic arithmetical calculations.
- Ability to plan, organize, and coordinate work assignments.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
- Ability to use a personal computer.
- Ability to navigate the computer network.
- Knowledge of word processing.
- Ability to use various software applications.
- Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.
- Six months experience in the area of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, personnel, or any combination thereof.
Responsibilities
- Provide customer service by phone, email, mail, or personal interviews with members and agencies.
- Compose complete, accurate, and grammatically correct correspondence, in accordance with applicable laws, rules, and regulations.
- Interpret and apply applicable laws, rules, and regulations necessary when communicating with members.
- Audit and reconcile retirement data to ensure data integrity and accuracy.
- Complete report or assigned projects in a timely manner.
- May serve on committees and in workgroups to improve or maintain bureau or division wide administration of the retirement system.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
