OPS REGULATORY SPECIALIST II - 79900118

State of Florida

4d • Onsite

About The Position

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

This position is responsible for performing the more complex licensing activities which includes determination of applicant eligibility for examination, certification, licensure or registration for various professions within the department. This is a highly responsible position under the direct supervision of the Regulatory Program Administrator in the Bureau of Central Intake and Licensure, Revenue Unit.

Requirements

• Must have at least one (1) year of office experience
• Must have at least one (1) year of data entry experience
• Knowledge of Single Licensing system, OnBase and Microsoft Word.
• Ability to plan, organize and coordinate work activities.

Responsibilities

• Review documents within the document imaging system and ensure that they are correctly indexed and profiled.
• Ensure that all documents profiled and records created or undated in the single licensing system are done so correctly and in accordance with established processing guidelines.
• Ensure that all validations are completed timely and accurately.
• Notify management team of any questionable submissions that are not identifiable through standard processes.
• Participates in meetings and attends training sessions as scheduled.
• Participates in the testing of new application software and changes in processing procedures.
• Reports events, errors, or trends to management team.
• Performs other related duties as required

Benefits

• State of Florida retirement package: 3% employee contribution required
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees
• The State of Florida provides a $25,000 life insurance policy to eligible employees
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available
• Tuition waiver program to attend an approved State of Florida College or University

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed