Ops Professional

Bank of America•Chicago, IL

3d•$60,000 - $115,000•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for providing analytical support in a Global Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products. The Global Markets Operations (GMO) Strategic Solutions & Enablement (SSE) team is seeking an experienced, hands-on User Acceptance Testing (UAT) Lead to own and coordinate end-to-end testing for strategic change initiatives. This individual will serve as the primary UAT point of contact across Operations, Product Owners, technology teams, and other key stakeholders, quickly building strong relationships and developing a thorough understanding of complex business processes, technical workflows, and downstream impacts.

Requirements

5+ years of experience leading User Acceptance Testing, business testing, quality assurance, business analysis, or complex change initiatives.
Demonstrated ownership of end-to-end UAT across multiple systems, workstreams, and stakeholder groups.
Strong experience developing UAT strategies, test plans, scenarios, scripts, traceability, execution schedules, status reporting, and completion criteria.
Proven ability to interpret business requirements, user stories, process flows, technical workflows, and acceptance criteria and translate them into effective test coverage.
Hands-on experience coordinating in-sprint testing, end-to-end UAT, regression testing, defect triage, retesting, and business sign-off.
Strong working knowledge of Agile delivery practices and Jira or comparable requirements and defect-management tools.
Ability to quickly learn complex systems, products, operational processes, data flows, integrations, and control requirements.
Strong leadership and stakeholder-management skills, with the ability to establish credibility, create accountability, influence decisions, and drive timely action across business and technology teams.
Excellent written and verbal communication skills, including the ability to present testing status, risks, defects, and readiness recommendations to senior stakeholders.
Strong analytical and problem-solving skills with exceptional attention to detail and the ability to manage competing priorities under tight deadlines.
Self-directed, highly organized, and comfortable operating in a fast-paced, regulated environment.

Nice To Haves

Experience validating front-to-back workflows, system integrations, data quality, operational controls, and downstream impacts.
A collaborative, intellectually curious mindset and a commitment to challenging the status quo and improving testing practices.
Ability to work effectively across diverse viewpoints and build consensus on the best path forward.
A strong sense of ownership and accountability for testing quality, delivery outcomes, and production readiness.

Responsibilities

Confirms loan documentation for accurate trade settlements
Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
Manages post-trade management and logistics, settlement pricing, and closing coordination
Analyzes and resolves highly complex operational problems
Supports ad-hoc projects for new processes or industry initiatives
Processes loans end-to-end with accurate data input into various credit and operating systems
Lead the end-to-end UAT lifecycle for multiple concurrent workstreams, including scope definition, planning, execution, defect management, business sign-off, and production readiness.
Partner with Product Owners, business process owners, Operations subject-matter experts, and technology teams to understand requirements, user stories, acceptance criteria, system changes, and downstream impacts.
Develop and maintain comprehensive UAT strategies, test plans, test scenarios, test scripts, traceability, execution schedules, and entry and exit criteria.
Ensure test coverage addresses critical business processes, technical workflows, integrations, data impacts, controls, and applicable change standards.
Coordinate and lead in-sprint acceptance testing, end-to-end UAT, regression testing, and other business validation activities as required.
Mobilize and guide business testers, assign testing activities, facilitate test execution sessions, and ensure evidence and results are documented accurately and on time.
Independently host testing calls, triage issues, distinguish defects from requirement or data gaps, and coordinate troubleshooting with business and technology partners.
Document, prioritize, and track defects through resolution and retesting; escalate risks or blockers that could affect delivery timelines or production readiness.
Produce clear UAT status reporting and metrics, including execution progress, pass and fail results, defect aging and severity, key risks, dependencies, and readiness recommendations.
Facilitate stakeholder decisions on defect disposition, risk acceptance, and release readiness, and obtain formal business sign-off before implementation.
Build strong relationships across business and technology teams, influence outcomes, and maintain effective testing governance within a regulated organization.
Identify opportunities to improve testing standards, tools, documentation, and ways of working.
Creates an inclusive team where members are treated fairly and respectfully.
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Leads and encourages the identification, escalation and resolution of potential risks.
Knows and develops team members through coaching and feedback.
Manages expenses and demonstrates an owner’s mindset.
Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Delivers results through effective team management, structure, and routines.