OPS PLANNING CONSULTANT - 71900269

State of Florida • Jacksonville Beach, FL

2d • Onsite

About The Position

The incumbent in this position provides technical and business support for the Law Enforcement Information Exchange (LInX) state and local agency data sharing system including auditing, user administration, issue tracking & resolution, software testing and training.

Requirements

• Knowledge of the principles, practices, and techniques of information sharing, basic computer operations and information analysis;
• Knowledge of basic computer operations, systems, and procedures;
• Ability to discern the unique culture and management principles of participating agencies and aid in the design, support, and implementation services that meet those needs;
• Knowledge of current database auditing techniques and security standards;
• General knowledge of Law Enforcement Records Management Systems, Jail Management Systems, and Computer-Aided Dispatch Systems;
• Ability to effectively develop and deliver training materials in an organized way to a variety of audiences;
• Ability to communicate technical information effectively both verbally and in writing;
• Ability to establish and maintain effective working relationships with others;
• Ability to identify the needs and concerns of information users;
• Ability to assess future information needs so that the data integration needs of the agency and the solution evolve in an appropriate manner.

Nice To Haves

• Preference will be given to current FDLE members who have satisfactorily completed at least six months of the probationary period for their current position.

Responsibilities

• Assisting Law Enforcement Information Exchange (LInX) users and agencies in the evaluation and delivery of services pursuant to the contract and service level agreements;
• Developing and delivering training programs and materials for both online and in-person trainings to end-users and administrators across Florida including State agencies;
• Building and maintaining working relationships with agencies to facilitate on-going communication regarding Law Enforcement Information Exchange (LInX);
• Traveling to agencies to ensure continued participation in data sharing and to enhance law enforcement access to investigative data;
• Providing system usage assistance to end users and ensures monitoring the adherence to established standards set forth in the contract and other controlling documents;
• Serving as the liaison between agencies, vendor, and the metadata planner team;
• Conducting troubleshooting of service requests and problems reported by end-users escalating technical issues to the vendor, and verifies resolution of issues;
• Forming a close working relationship with stakeholders, the vendor, agencies and LInX users, and demonstrates a customer service posture at all times;

Benefits

• HMO and PPO health insurance options with premiums starting as low as $50 per month
• $25,000 in automatic life insurance coverage
• Tax deferred medical reimbursement account
• Multiple supplemental insurance options including: dental, vision, disability and more.

What This Job Offers

• Education Level: No Education Listed