OPS NUTRITION EDUCATOR - 64942311
About The Position
The OPS Nutrition Educator provides phone response and assistance for the Florida Department of Health Marion County WIC Program and Breastfeeding Program. The role promotes cooperation, courtesy, and teamwork in a diverse environment and represents the agency and its mission and values. The incumbent must maintain confidentiality of client health records and other sensitive information, with access governed by state and federal laws, and maintain current knowledge of federal WIC program regulations, WIC memoranda, the WIC FL-WiSE clinic manual, and the Florida WIC Manual DHM 150-24. The position handles incoming calls, enters information into the FL-WiSE computer system, transfers and triages calls to appropriate program staff, and assists callers and clients with program questions and appointment scheduling, including advising them what to bring to appointments. The employee must complete timesheet and EAR entries within the required time frame. The role may require emergency duty, including work in special-needs or Red Cross shelters, and work before, during, or beyond normal work hours or days during emergencies. The position is based at the Marion County Health Department in Ocala, Florida.
Requirements
- Bachelor of Science degree in Nutrition or Dietetics from an accredited college or university.
- Valid driver's license.
- Willingness to travel to clinics using a personal vehicle.
- Ability to learn and communicate effectively in English, orally and in writing.
- Successful completion of required security background check and/or drug screening; participation in direct deposit.
Nice To Haves
- Experience completing nutrition counseling, assessments, and writing nutrition care plans.
- Bilingual ability.
- Experience working in the WIC program.
Responsibilities
- Complete timesheet and EAR entries within the required time frame.
- Provide phone response and assistance for the Marion County WIC Program and Breastfeeding Program.
- Answer a multi-line phone and enter information into the FL-WiSE computer system.
- Transfer calls to multiple locations and recipients and triage calls to program staff for proper and timely handling.
- Assist callers and clients with program questions, appointment scheduling, and information about what to bring to appointments.
- Maintain confidentiality of client health records and other sensitive information.
- Maintain current knowledge of federal WIC regulations, WIC memoranda, the WIC FL-WiSE clinic manual, and the Florida WIC Manual DHM 150-24.
- Perform emergency duties as required, potentially including work in special-needs or Red Cross shelters and work outside normal hours or days.
Benefits
- State of Florida 401(a) FICA Alternative Plan (mandatory).
- Participation in state group insurance upon meeting eligibility requirements.
- Workers’ Compensation (mandatory, if needed).
- Reemployment Assistance (Unemployment Compensation) (mandatory, if needed).
- Deferred Compensation (voluntary).
- Employee Assistance Program (voluntary).
