Ops Manager: Onsite Operations

BCXP•Krugerville, TX

8d•Onsite

About The Position

Overseeing the delivery, quality, and efficiency of technical services provided in the field—typically involving installation, maintenance, repair, or support of equipment, systems, or infrastructure at customer sites.

Requirements

Risk Management
Team Management
Infrastructure Technology
Service Management
Finance and Budget Management
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Leading and supervising
Deciding & Initiating Action
Presenting and Communicating information
NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology OR NQF 4: Grade 12
3 years relevant experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector.
OR 5 years’ experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector
Professional Memberships in Relevant Industry
Ability to work extended /long hours as and when required
Valid Drivers license

Nice To Haves

Lean/Six Sigma
cloud
virtualization
automation
ITIL
ISO 27001
cybersecurity standards

Responsibilities

Ensure high-quality technical service delivery aligned with SLAs (90%+ compliance).
Oversee preventative maintenance, audits, and disaster recovery processes.
Maintain system integrity, version control, and support for IT systems.
Lead multiple concurrent projects, ensuring timely rollouts and documentation.
Manage stock levels, resource scheduling, and work rosters.
Track budgets, control costs, and ensure operational efficiency.
Identify and mitigate infrastructure risks.
Ensure compliance with ITIL, ISO 27001, and cybersecurity standards.
Drive continuous improvement using Lean/Six Sigma and enhance system processes.
Adopt emerging technologies (cloud, virtualization, automation).
Collaborate with IT/engineering teams to implement digital tools.
Use analytics and dashboards for performance monitoring and SLA tracking.
Act as liaison between IT and business stakeholders.
Manage relationships with vendors, partners, and service providers.
Handle escalated customer issues and co-create functional solutions.
Mentor and coach staff, identify high-potential employees.
Develop KPIs/KPAs, training plans, and ensure team competency.
Promote employee engagement, innovation, and performance excellence