OPS - Laboratory Courier

Laboratory Courier•Gainesville, FL

3d•Onsite

About The Position

This role is responsible for the verification and optimal transport of specimens at correct temperatures to maintain sample integrity. The courier will record, monitor, and maintain temperature ranges for various types of laboratory specimens. Additionally, they will deliver mail and materials, fill client supply orders, and enforce the laboratory specimen rejection/acceptance policy by confirming patient identification. The position requires maintaining timeliness of assigned routes, creating and maintaining a database of stops and mileage, and assisting with new hire training as directed. Vehicle maintenance, including basic checks and ensuring the vehicle is kept in operational condition and appearance, is also a key responsibility. Drivers must operate vehicles carefully, adhere to speed limits, and report any malfunctions, accidents, or potential impairments immediately. Maintaining vehicle cleanliness is expected. The role also involves interacting professionally with customers, escalating concerns, and identifying new customer opportunities. Strong organizational and critical thinking skills are necessary, along with a customer-focused mindset to enhance the customer experience and support laboratory personnel.

Requirements

Completion of 9th grade
Current classified Florida driver license appropriate to the type of vehicle operated.
Possession of a classified driver license (CDL) may be required bases on the type of vehicle operated.

Nice To Haves

Completion of 12th grade or equivalent.
Good verbal and writing skills
Knowledge of medical terminology.
Medical courier experience
Background in customer service
Experience with product deliveries and fulfillment

Responsibilities

Ensuring the verification of specimens picked up at various locations and optimum transport of specimens at correct temperatures to maintain sample integrity.
Recording, monitoring, and maintaining the temperature ranges for frozen, ambient, incubated, and refrigerated laboratory specimens.
Delivering mail and materials to clients as designated by the supervisor or lead courier on a daily basis.
Fills client supply orders on a daily basis and meets 24 hours turn-around for consumables and 48 hours for printed material.
Enforces the laboratory specimen rejection / acceptance policy by confirming patient identification on specimens and requisitions.
Maintains timeliness of assigned routes with associated timetables for each site to ensure turnaround times and optimal specimen receipt and reporting are met.
Create and maintain database (provided route sheets) of stops, mileage, start and end times.
As directed by supervisor or lead courier, assists with new hire training, safety, policies and procedures.
Performs basic vehicle maintenance (ie: all necessary fluids, fuel, and normal lubricants kept at required operating levels).
Lights, as well as air pressure in tires, should be checked periodically.
Maintains vehicle in top operational condition and appearance.
Operates in a non-destructive and careful manner through utilization of primary roadways, slowing for rough roadways, railroad crossings, and construction sites, etc.
Adheres to posted speed limits.
Reports any potential vehicle malfunctions immediately to designated person.
Reports any accident or vehicle issues immediately and completes appropriate reports.
Reports to Supervisor any medication used or illnesses requiring medications which could cause drowsiness, or any other reason for potential impairment.
Drivers are responsible for maintaining the cleanliness of vehicles.
Have the ability to speak conscientiously to existing and potential customers and represent the company in the most professional manner.
Escalate customer concerns or new customer opportunities to management.
Have strong organizational and critical thinking skills and a customer-focused mindset.
Able to identify potential customers they may discover along the way and effectively communicate those discoveries to PathLabs Client Relations team.
Work to better the customer experience by helping to solve problems, brighten days and elevate concerns to management.
Provide support to Laboratory personnel as required.