OPS FINANCIAL COUNSELOR - 64956562

State of Florida • Port Saint Lucie, FL

28d • $16 - $18 • Onsite

About The Position

This is a part-time, in-office position with the Florida Department of Health. The role focuses on providing excellent customer service, managing client appointments, maintaining client records, determining financial eligibility, collecting payments, and ensuring compliance with administrative and clerical policies. The position also involves operating office equipment, calculating reports, and maintaining confidentiality. The Financial Counselor will work as part of a team to assist clients with check-ins and general inquiries, ensuring efficient office operations.

Requirements

• Ability to enter data in a computer accurately and timely.
• Ability to follow verbal and written instructions.
• Knowledge of Microsoft Office applications, including but not limited to Outlook, Word, PowerPoint, and Excel.
• Ability to answer calls, direct callers to appropriate personnel, schedule appointments, sign for incoming packages and assist clients and visitors.
• Ability to organize and maintain confidential and sensitive materials.
• Excellent customer service skills.
• Ability to communicate effectively and work well with others.
• Ability to establish and maintain effective working relationships with others.
• Experience using computer software in an office setting.
• Customer service experience.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Medicaid HMO or third-party insurance billing recent experience a plus.
• Bilingual preferred.
• Experience working in a dental/medical front office.

Responsibilities

• Promotes "patient first" at all times by providing excellent customer service.
• Answers incoming calls promptly and courteously.
• Handles customer complaints and addresses concerns.
• Secures translation assistance for clients or provides translation if bilingual.
• Answers telephone, schedules and reschedules clients’ appointments while verifying payer source.
• Explains the no show policy if a client missed appointments.
• Monitors the schedule to ensure patient wait time is minimized and attempts to fill available appointments.
• Registers and maintains client records in HMS system and Electronic Records in the dental software with accuracy and within compliance.
• Researches client demographic information and updates their information for each visit.
• Interviews and verifies eligibility requirements for client services.
• Educates clients on how all established and calculated fee schedules are computed.
• Verifies authorizations for Medicaid reimbursement.
• Determines financial eligibility and collects payments.
• Documents all client’s third-party insurance into the financial data file; maximizing revenue collections.
• Organizes and maintains records, filing systems and inventories.
• Adheres to all administrative and clerical policies and procedures set forth within the department.
• Trains other employees as needed.
• Completes all reports: employee activity records, timesheets, and all required reports according to policy and procedure within their required timeframe.
• Prioritizes work assignments.
• Calculates and verifies daily/monthly reports for Business Office/Administration.
• Maintains HIPAA and client confidentiality and security of medical records.
• Operates photocopying machines, calculators, scanners, computer, printers, and any other related equipment within stated guidelines.
• Performs related work as required.
• Submits travels, invoices or receives in MFMP in accordance to FS 215.422 prompt payment statute.
• Works as a team and assists clients to check in for dental appointments or any general public inquiries in a courteous manner.
• Maintains organization and time management.
• Communicates clearly and effectively.
• Provides administrative support to ensure efficient office operations.
• Accurately enters/scans patient information into the approved electronic health record and HMS.
• Travels to all clinics as requested.
• Processes services and collects payments.
• Verifies insurance eligibility.
• Ensures compliance with security procedure guidelines.
• Maintains client confidentiality and security in accordance DOHP50-10-10 Information Security & Privacy Policy Confidential Information.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed