OPS DISTRIBUTED COMPUTER SYSTEMS SPEC - 77903080

State of Florida • Doral, FL

7d • $20 - $24 • Hybrid

About The Position

This position involves providing technical assistance to computer system users within the Florida Fish and Wildlife Conservation Commission (FWC). The incumbent will work with Law Enforcement and other FWC employees to resolve computer issues for clients through in-person, telephone, or remote support. Responsibilities include the installation and repair of hardware, software, and peripherals such as bodycams, Smartcop software, and aircards, adhering to specifications. The role requires maintaining an inventory of computer equipment and software, assisting clients with surplus equipment procedures, and processing/tracking workload using the agency's incident management system. Additionally, the position involves testing and monitoring systems to evaluate effectiveness, preparing evaluations and recommendations for management, and potentially leading major project planning, testing, and implementation under supervision. The incumbent will also diagnose problems by reading technical manuals and conferring with users, and may develop training materials and conduct training programs. Administrative and purchasing reports will be prepared as required, and daily activities will be reported to supervisors. Continuous learning of hardware and software is expected through trade magazines, technical manuals, and training seminars. Other duties as assigned.

Requirements

• Knowledge of Windows 11 troubleshooting and imaging Windows computers.
• Knowledge of Office Productivity Software, Microsoft Office 365.
• Knowledge of Microsoft’s Active Directory, Intune, Azure/Entra.
• Skills assisting remote mobile users.
• Skills with desktop and/or network security.
• Skills troubleshooting various hardware and software issues.
• Skills assisting users with data integrity.
• Good communication skills.
• Responses to qualifying questions must be verifiable by skills and/or experience stated on the profile application.
• Information regarding any gaps in employment must be provided.
• Satisfactory criminal history check (fingerprint-based) in accordance with Chapter 435, Florida Statutes.

Responsibilities

• Provide technical assistance to computer system users in person, via telephone, or from remote locations.
• Install and repair hardware, software, and peripheral equipment, including Law Enforcement bodycams, Smartcop software, and aircards.
• Maintain an inventory of computer equipment and software in the assigned area.
• Assist clients with procedures for surplus computer equipment.
• Install hardware and software; supervise installations of communications hardware, wiring, and services.
• Identify and resolve computer and communication issues.
• Process and track workload using the agency incident management tracking system.
• Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Prepare evaluations of software and hardware and submit recommendations to management.
• Potentially take a lead role in the planning, testing, and implementation of major projects under supervision.
• Read technical manuals, confer with users, and conduct computer diagnostics to determine the nature of problems and provide technical assistance.
• Work directly with hardware and software manufacturers to resolve major problems.
• Potentially develop training materials and procedures and conduct training programs.
• Prepare administrative and purchasing reports as required.
• Report day-to-day activities to supervisor(s) as required.
• Maintain knowledge of hardware and software by reading trade magazines and technical manuals and attending training seminars.
• Perform other duties as assigned.

Benefits

• Comprehensive health coverage with low deductibles and low monthly out-of-pocket contributions.
• Health Premiums: $25.00- Single / $90.00- Family Biweekly
• Low Cost $25,000 Life Insurance
• OPS FICA Alternative Retirement Plan
• On the Job Trainings
• Family and Medical Leave Act (FMLA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed