OPS COMPUTER SUPPORT SPECIALIST - 64858535

State of Florida • Yulee, FL

5d • Hybrid

About The Position

This position is responsible for installing, implementing, maintaining, and supporting multiple computer systems for end-users, including hardware, software, and communications components of distributed systems. The role involves monitoring servers, analyzing and resolving hardware, software, and telecommunications issues, and maintaining inventory for FDOH-Nassau, including the sanitizing and disposal of distributed processing hardware and software. The specialist will also communicate regularly with users to assess functionality and determine computer resource needs.

Requirements

• Knowledge of Windows operating systems
• Ability to lift 40 pounds
• Knowledge of Security systems
• Ability to collaborate with team members and other departments to ensure seamless service and customer satisfaction.
• Ability to troubleshoot various systems (eg. Phone lines, computer, peripheral devises) and make recommended fixes.
• IT Help Desk experience
• Ability to troubleshoot computer devices and peripherals
• Knowledge of Windows operating system.
• Customer Service Skills
• Valid Driver’s License
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• CompTIA A+ Certificate
• Knowledge of Network Configurations
• Ability to monitor and maintain asset inventory
• Building Security Applications experience
• Ability to plan, organize and coordinate work assignments
• Ability to process information and solve problems.

Responsibilities

• Installing, implementing, maintaining, and supporting multiple computer systems for use by end-users, including hardware, software, and communications components of the distributed systems.
• Monitors servers with appropriate software.
• Analyze and resolve hardware, software and telecommunications issues using diagnostic software and/or technical trouble shooting processes.
• Maintains all current inventory for FDOH-Nassau, including annual sanitizing and disposal of distributed processing hardware and software.
• Communicates on a regular basis with users to assess hardware and software functionality and determines computer resource needs.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed