Ops Analyst MKTS

Bank of America•Charlotte, NC

5d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for providing standard research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures. An exciting opportunity to join the GFICCO (Global Fixed Income, Currency, Commodities Ops) Operations Team. The role requires analysis and ownership of a variety of FX (Foreign Exchange) operational processes in a challenging and fast paced environment, ensuring sustained proficiency and accuracy for all tasks; responsible for the confirmation and settlement of FX transactions and any subsequent investigation and resolution of exceptions/breaks. The team also support the regional settlement of Mergers and Acquisition related transactions. Communication by phone and email is required whilst providing exceptional customer service to both client and internal service partners. This role provides a fantastic learning opportunity and exposure to front to back processes such as; Trading/Sales, Technology, Client Onboarding and more.

Requirements

1-3 years of capital markets experience
1-3 years of Microsoft excel experience
An effective and clear communicator across various levels within the organization with an ability to influence positive outcomes.
Strong organizational skills with the ability to prioritize and manage workload through fluctuating volume periods; ability to multi task whilst managing competing priorities and deliveries.
Self-motivated individual who demonstrates and encourages collaboration within and beyond his/her team.
Excellent attention to detail.
Logical approach to problem solving; intellectually curious
Continuous learner with a desire to become a subject matter expert within the team.

Nice To Haves

Experience in the financial services industry
Experience with various data analysis tasks
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
A working knowledge of AI tools (i.e. Copilot, Basic Prompting)
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Experience working in a financial institution in an Operations environment supporting OTC and/or FX or other institutionally traded financial products.

Responsibilities

Support the businesses overall strategies and learn how we operate.
Contribute to the development of business intelligence to support performance analysis and process enhancements to deliver a sustainable design model.
Performs research and conducts standard analyses using established techniques, including transactions that require special handling and exception handling
Explores methods to enhance processes, further reduce risks, and boost client experience
Partners with colleagues on the trade and sales support teams, as well as external agents
Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
Escalates potential risks and exposures to manager in a timely manner
Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions