Opportunity Development Coach Manager

Episcopal Community Services•Philadelphia, PA

43d

About The Position

Episcopal Community Services (ECS) envisions a world where the path to prosperity is available to all and empowers individuals and families to challenge intergenerational poverty by developing and following their own path. MindSet is a free one-on-one coaching program designed to support long-term personal and economic growth in five core areas: family stability, health & wellbeing, financial management, education & training, employment & career development. Participants are paired with a dedicated professional coach and supported by a team of financial and career development specialists who work collaboratively to promote skill building, financial stability, and long-term economic independence. Through regular coaching sessions, participants identify areas for growth, create personalized goals, receive ongoing encouragement through challenges, and support as they celebrate successes. Individuals can engage in MindSet programming for up to seven years at no cost, providing the long-term support needed to build a strong foundation for lasting success. The Opportunity Development Coach Manager (OCDM) is a leader among a dynamic team of Coaches. To lead and support our coaching staff, the ODCM will play a critical role in ensuring high-quality service delivery to participants by developing quality control systems and implementing a plan for continuous improvement. The ODCM will support the team through participant data analysis and case reviews, bi-weekly coach check-ins, and providing ongoing professional development for staff. The ODCM will also lead data quality assurance efforts in partnership with the Learning & Evaluation team at Episcopal Community Services.

Requirements

Bachelor’s degree in social work, human services, nonprofit management, or other related fields.
3-5 years of experience in program management, data analysis, workforce development, or human services, including at least 2-3 years in a supervisory role.
Demonstrated ability to operationalize data in decision-making to support program evaluation and data-informed decision making, including experience with dashboards and reporting tools.
Experience developing and implementing policies to improve program outcomes while maintaining quality and consistency.
Knowledge of strengths-based coaching practices that support a community-based nonprofit or social work setting serving vulnerable populations with complex and multiple service needs.
Proven ability to function and collaborate across a multi-disciplinary team.
Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
Excellent problem-solving and analytical skills with an ability to work independently and prioritize tasks with limited to no supervision.
Excellent computer skills (including but not limited to Microsoft Office suite, Adobe products, CRM/database, and project management software).
Strong written and verbal communication skills, including providing meaningful and timely feedback to foster a positive, accountable, and growth-oriented team culture.
Ability to articulate cross-departmental program initiatives, generating buy-in from staff, volunteers, and participants to drive organizational mission, values, and principles.
Understanding of the social determinants of health and their impact on individuals or communities experiencing poverty.
Familiarity with community-based resources in the greater Philadelphia area.
Commitment to antiracism and inclusion in the context of antipoverty programs and advocacy initiatives.
Ability to effectively collaborate with leadership to strategize and resolve issues efficiently and promptly.
Demonstrate growth opportunity development by embracing and persisting through challenges and seeing effort as a critical component of success.
Openness to and respect for others’ cultures, identities, and lived experiences.
Willingness to represent ECS effectively in various settings and with diverse communities.

Responsibilities

Provide direct supervision of OD Coaches (5), including administrative functions, hiring and onboarding, ongoing guidance, performance evaluations and reviews.
Champion productive and positive coach/participant relationships to maintain high quality, strengths-based coaching, with a focus on achieving economic independence.
Develop and maintain clear policies and procedures for coach performance, program delivery, data entry and analysis to drive data-informed decision-making.
Provide oversight and accountability for coaching outcomes by leading participant and session reviews, maintaining dashboards, and driving professional development to ensure participants achieve their goals.
Partner with the Learning and Evaluation team on evaluation and continuous improvement of Case Worthy functions, ensuring accurate data collection and reporting.
Maintain partner relationships by delivering strong outcomes and effective coach management to support ongoing recruitment and participant retention.
Partner with Opportunity Development Program Manager to ensure that career and financial management services are connected to coaching delivery to ensure program success.
Support OD team with implementation of the Bridge to Prosperity model.
Collaborate across multiple departments to ensure the delivery of high-quality coaching services.
Promote social justice and social change with and on behalf of ECS program participants.
Attend all required department and organization meetings, preparing materials as needed.
Ensure all coaches’ certifications remain current in partnership with Human Resources.