OPNC Scheduler Secretary Tech

San Juan Regional Medical Center•Farmington, NM

8d•Onsite

About The Position

The Outpatient Nursing Clinic Scheduler Secretary Tech is an essential part of a patient-focused team who use their knowledge, skills, and energy to carry out the sacred task of helping others. They are entrusted to provide excellent service, set a positive tone for every patient coming to the clinic, and serve as a liaison between patients and staff. They serve as a secretary, scheduler, and Tech for the clinic. They provide overall daily operational organization and coordination of the department’s patient flow and the patient medical record. They are responsible for complex scheduling appointments that involve close communication with clinics, for continuity of care. They are the communication hub of the department and the operational interface with the public, customers, providers, and staff. They are responsible for creating a positive first and last impression and facilitating the patient experience.

Requirements

High school diploma or GED
Six (6) months of nursing assistant experience or certification
Basic Life Support (BLS) Certification within two (2) weeks of hire
Legible printing
Clear speaking voice
Fluent in English
Typing/computer skills
Knowledge of Windows-based software with emphasis on Word, Excel, and Outlook
Mature, courteous demeanor
Ability to handle stressful situations and work well with others in a team
Public relations skills
Maintain a professional appearance
Highly motivated
Medical terminology required prior to unit orientation or documentation of formal class within one (1) year (or has 6 months of prior PCT experience)

Nice To Haves

Previous receptionist, clerical and/or secretarial experience
Prior Cerner experience
Multi-language ability

Responsibilities

Demonstrate self-confidence, adaptability, and personal initiative
Operate in a courteous, attentive, and respectful manner
Anticipate the needs of nursing staff, patients, providers, and others within the care team; thoughtful anticipation is the key attitude that helps to create a positive, helpful, and supportive environment for our patients to receive care
Demonstrates commitment to professional growth and development for self and others
Collaborates with all team members to provide skillful, personalized, quality, and supportive care for all patients
Identifies quality issues and implements improvement strategies utilizing evidence-based research
Assists in the day-to-day activities of the clinic, to ensure efficient workflow and operations
Communicates pertinent information to members of the patient care team
Attends departmental and organizational meetings as required
Supports and participates in performance improvement activities
Understands and follows policy and procedure
Provides quality internal and external customer service
Possesses communication skills strong enough to participate with the team, manage conflict, and work successfully with the public
Has ability to perform accurately and quickly in a busy, stressful environment, setting priorities as to duties
Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of care
Effectively copes and strives for balance when caring for dying, acutely/chronically ill patients and families
Provides individualized assistance with patient activities of daily living, as appropriate
Performs vital signs as needed and reports abnormal findings as indicated
Assists the RN with patient mobility and utilizes lift equipment, as needed
Assists with cleaning clinic rooms between patients, as needed
Performs other duties as assigned
Clerical duties
Greet and check-in patients; communicate arrival to clinical staff
Answer phones, take messages, file and distribute reports
Collaborates with appropriate departments, as well as physicians’ offices, to get documentation or information to facilitate diagnostic and procedural coding
Manages the patient’s medical records by scanning documents for the day, into the appropriate sections in patient’s chart
Assists the supervisors and manager with department organization
Communicate new orders or procedures
Prepare daily patient charts
Receives information via fax, electronic file or phone and inputs into computer so all critical information is transmitted and communicated correctly, helping to ensure the best possible patient outcome.
Work with nursing staff and management, to ensure accurate information is provided in the most effective manner when scheduling patients
Ensures orders have the required components including prior authorizations, specialty pharmacy information, and diagnosis statements/codes to ensure timely scheduling. Communicate immediately with clinics if this is not complete.
Communicate with registration, regarding appropriate encounter types.
Communicate appointment schedules to both staff and patients.
Arrange transportation as required.
Provide procedure time information to the clinic staff, supervisors, and others requiring scheduling information
Work with Interventional Radiology to schedule appointments in OPNC for pre and post procedures and ensures appropriate time needed, to ensure safe patient care.
Understands system and resource capacity and communicate any scheduling issues to the appropriate people; is responsible for capturing all the required elements pertinent to all appointments
Works closely with registration, to create accurate encounter types for the patient.
Scanning into EHR: all prescriptions, admission face sheet, consents
Maintains knowledge of current medical record requirements for dept. and applies knowledge of policies and procedures related to medical record information, confidentiality, release of information and historical data
Each caregiver is responsible for implementing SJRMC’s Service Standards into their daily work