Ophthalmic Technician

Sabates Eye Centers•Kansas City, MO

43d•Hybrid

About The Position

An Ophthalmic Technician is a valuable asset to an Ophthalmologist as they assist in providing excellent patient care to the patients during their visit. This employee is able to handle a wide range of duties while using equipment to perform the initial testing needed to prepare a patient for an exam with an Ophthalmologist. The role involves facilitating patient flow, assisting the doctor in preliminary testing, verifying medical and vision insurances, and effectively communicating with patients, doctors, and managers. Responsibilities include providing exceptional customer service, practicing urgency with patient and doctor time, complying with company policies and HIPAA, verifying patient information, recording medical history and current medications, checking the condition of the patient's eyes, performing a variety of diagnostic tests, and general office duties and cleaning.

Requirements

High School Diploma or GED Equivalent
Favorable result on Background Check
Basic computer skills
Strong customer service skills
Excitement to learn and grow
One year of related experience and/or training; or equivalent combination of education and experience
Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creates a positive work environment by being team-oriented and patient-focused
Ability to interact with all levels of employees in a courteous, professional manner at all times
Reliable transportation that would allow employee to go to multiple work locations with minimal notice

Responsibilities

Facilitate patient flow
Assist the doctor in preliminary testing
Verify medical and vision insurances
Effectively communicate with patients, doctors, and managers
Answer inquiries through phone, email, and in-person requests
Provide exceptional customer service during every patient encounter (in person or via phone)
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
Comply with all company policies and procedures including HIPAA
Verify patient information by interviewing patient
Recording medical history, current medications and confirming purpose of visit
Records all data in the patient's Electronic Medical Record (EMR)
Checks condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
Performing a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography
General office duties and cleaning to be assigned by manager