Ophthalmic Technician

Alabama Vision Center•Hoover, AL

49d•Onsite

About The Position

An Ophthalmic Technician is a valuable asset to an Ophthalmologist as they assist in providing excellent patient care to the patients during their visit. This employee is able to handle a wide range of duties while using equipment to perform the initial testing needed to prepare a patient for an exam with an Ophthalmologist. The role involves facilitating patient flow, assisting the doctor in preliminary testing, verifying medical and vision insurances, and effectively communicating with patients, doctors, and managers. Responsibilities include providing exceptional customer service, anticipating physician needs, practicing urgency with patient and doctor time, and complying with company policies and HIPAA. Specific duties include checking the condition of the patient's eyes, performing diagnostic tests, documenting medical visits, preparing patients for treatments, and maintaining exam rooms. The position requires proficiency in various eye examination equipment and a working knowledge of eye anatomy, diseases, and medications.

Requirements

High School Diploma or GED Equivalent
Favorable result on Background Check
Basic computer skills
Strong customer service skills
Excitement to learn and grow
One year of related experience and/or training; or equivalent combination of education and experience
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Experience using Electronic Medical Records (EMR) systems
Computer proficiency and ability to quickly learn new applications

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required

Responsibilities

Facilitate patient flow
Assist the doctor in preliminary testing
Verify medical and vision insurances
Effectively communicate with patients, doctors, and managers
Answer inquiries through phone, email, and in-person requests
Provide exceptional customer service during every patient encounter (in person or via phone)
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Anticipate Physician needs to facilitate the flow of the clinic
Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
Comply with all company policies and procedures, including HIPAA
Verify patient’s information by interviewing patient
Record patient’s medical history and current medications and confirm purpose of visit
Record all data in the patient's Electronic Medical Record (EMR)
Check condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
Perform dilation, refraction, pressures, and a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography
Accurately and thoroughly document medical visits and procedures as they are being performed by the Physician
Prepare patients for treatments and minor procedures; measure and record vital signs (blood pressure, pulse, and respiration rate) as required
Open and close exam rooms as needed
Keep examination, treatment, laser and any other assigned rooms cleaned and stocked with supplies, and keep drug count up to date.
General office duties and cleaning to be assigned by manager