Ophthalmic Technician

EssilorLuxottica Group•Decatur, AL

11d•$22 - $31•Onsite

About The Position

The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

Requirements

High School graduate or equivalent
1+ year of strong customer service skills (internal/external)
Strong communicator and listener
Problem solving ability
Organization skills
Strong interpersonal skills
Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
Ability to use exam software, point-of-sale technology and ophthalmic equipment
Ability to work autonomously
Knowledge of office environment
Strong basic math skills

Nice To Haves

Experience in healthcare/clinical setting
Previous experience in customer service, retail and/or optical
Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s)

Responsibilities

Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam
Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation
Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography
Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have
Identifies situations involving dissatisfied patients and acts quickly for resolution
Performs work efficiently, accurately and thoroughly despite time pressure and patient volume
Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
Effectively utilizes appointment book/scheduling procedures and computer operation/procedures
Maintains safe working environment for all team members and patients
Adapts to various examination scenarios and is personable with patients and staff
Responsible for maintenance and disinfection of equipment and exam lanes
Works weekends and evenings when necessary, in support of the business needs (varies by location)
Adheres to attendance and daily time keeping requirements
Adheres to all company policies and procedures
Consistently maintains proper dress code
Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist