Ophthalmic Technician Trainer

Tri-Century Eye Care Pc•Southampton, PA

1d•Hybrid

About The Position

Join Tri-Century Eye Care as an Ophthalmic Technician Trainer, guiding new technicians through a structured, competency-based training program. This role combines clinical expertise with mentorship and education, ensuring each trainee achieves proficiency across four stages — Observation, Work-up Technician, Scribe, and Specialty Assignments.

Requirements

Patient Care & Communication: Ability to interact professionally with patients and staff, explain procedures, and provide reassurance.
Technical Proficiency: Skilled in diagnostic testing, vision assessments, pressure testing, refractions and EMR documentation.
Instructional Leadership: Ability to teach, mentor, and engage staff across diverse learning styles.
Compliance & Ethics: Understanding of HIPAA, MIPS, and regulatory standards.
Organization & Documentation: Strong attention to detail and ability to track progress and outcomes.
High school diploma or equivalent.
6 months of experience in an ophthalmology practice or eye care clinic.
Proficiency in basic office software.
Strong communication and organizational skills.

Nice To Haves

Completion of an accredited ophthalmic technician training program.
Certified Ophthalmic Technician (COT) or Certified Ophthalmic Assistant (COA) certification.
2+ years of experience in an ophthalmology practice or eye care clinic.
Experience in a training or supervisory role.

Responsibilities

Lead and document technician training through defined stages: Stage 1 - Observation (Weeks 1–2): Introduce anatomy, terminology, EMR (Nextech) use, HIPAA compliance, and basic testing (OCT, fundus photos, color plates, stereopsis). Utilization of resources including training packet and senior staff.
Stage 2 - Filling Technician (Weeks 3–4): Supervise patient work-ups, documentation, and ancillary testing; reinforce history-taking, pharmacology, and patient interaction standards.
Stage 3 - Lanes Technician (90 Days): Advance trainees in provider templates, surgical setup, diagnostic imaging, and minor procedure assistance; ensure completion of required reading and testing modules.
Stage 4 - Specialty Assignments: Coordinate advanced training in cornea, oculoplastics, visual fields, and biometry
Include instruction on triaging tasks, ensuring trainees can: Prioritize tasks and urgent clinical requests appropriately. Route tasks to the correct provider or department/location using established protocols. Document triage decisions and urgency for appointment accurately in Nextech tasks. Communicate effectively with patients and staff regarding next steps and follow-up care. Complete medication refill requests
Track and report trainee progress, ensuring competency milestones and manager approvals are met.
Conduct one-on-one coaching and skills assessments.
Maintain training documentation, reading assignments, and test submissions.
Collaborate with managers and providers to align training with clinical workflow and patient care standards.
Ensure compliance with HIPAA, MIPS, and internal protocols.
Support COA certification preparation and documentation.
Oversee patient work-ups and diagnostic testing accuracy.
Reinforce proper documentation, safety practices, and patient interaction standards.
Provide feedback on workflow efficiency and quality of care.
Assist with minor surgical procedures and advanced diagnostic testing as needed.
Ensure technicians learn applanation and refractions with 50 double checked as accurate readings, keeping a list to prove this standard/criteria are met.
Maintain accurate training records and progress reports.
Coordinate scheduling for trainees and training sessions.
Participate in process improvement and onboarding initiatives.