Ophthalmic Technician- Retina

Woolfson Eye Institute•Marietta, GA

14m•Onsite

About The Position

This role involves collaborating with the Center Manager to ensure patient satisfaction and clinic effectiveness, serving as a point of contact for technicians and the center manager, and offering suggestions to boost clinic productivity and efficiency. The position also requires participation in clinic-improvement initiatives, compiling and resolving patient complaints, and assisting with regulatory compliance and quality standards (MIPS, OSHA). The technician will maintain knowledge of all clinic areas, provide input for tech scheduling, act as an EMR super-user, and train/on-board new technicians. Responsibilities include monitoring technicians for productivity and compliance, ensuring adherence to the company's mission and values, assisting with personnel actions like performance evaluations and interviewing, and arranging/participating in training. Continuous education is expected through seminars and webinars. The role also involves ensuring accurate patient workups, maintaining a smooth patient care process, managing lunch rotations, and overseeing office inventory. Accountability for equipment upkeep, calibration, and clinic cleanliness is crucial, including proper shutdown of equipment, sterilization of surgical instruments, routine autoclave maintenance, and sanitization of exam lanes. The technician will complete and delegate tasks from providers, assist with patient triage, respond to EMR tasks, and perform other ophthalmic tech duties as needed, including higher-level tasks assigned by the Center Manager.

Requirements

Minimum of four (4) years’ experience in an ophthalmic practice.
Minimum of four (4) years’ experience performing ophthalmic procedures and diagnostic testing.
COA or COT certification; if non-certified, COA must be obtained within 6 months of hire date.
Ability to effectively prioritize multiple patient care needs.
Ability to lead and provide guidance in all situations.
Experience in using Electronic Medical Records (EMR), EMA/ModMed preferred.
Reliability and dependability.
Strong organizational skills.
Excellent written and verbal communication skills
Proficient in Outlook and Microsoft Office.
Flexibility (may require some early mornings and evenings)

Responsibilities

Collaborate regularly with the Center Manager to ensure patient satisfaction and clinic effectiveness.
Serve as a point of contact for the techs and the center manager.
Keep in regular contact with the center manager to offer suggestions on how to boost clinic productivity and efficiency.
Take part in clinic-improvement initiatives.
Compile patient complaints and issues, and work with the center manager to find solutions.
Assist with maintaining regulatory compliance and standards for care quality, e.g., MIPS, OSHA.
Maintain knowledge of every area of the clinic, including the front desk, medical records, surgical scheduling, and call center for coordination purposes.
Provide input for tech scheduling.
Be an EMR super-user.
Train and on-board new techs.
Precept current techs or tech trainees as instructed by the center manager or tech trainer.
Monitor techs for productivity and compliance with clinic policies, including, but not limited to spot-checking proper charting and MIPS documentation by techs, attendees are properly documented, and diagnostic images are upload properly to the EMR.
Ensure that all tasks and patient contacts carried out by techs adhere to WEI's mission and core values.
Assist with personnel actions such as performance evaluations, interviewing new technicians, and evaluating ophthalmic skills.
Arrange and take part in tech and lead tech training.
Actively engage in continuing education by attending to pertinent educational seminars and webinars and remaining up to date with all best practices.
Ensure that patient workups are accurate and thorough.
Maintain a smooth patient care process.
Maintain the lunch rotation and schedule, including their own, to ensure smooth clinic flow.
Manage the office's inventory supply requirements and confirm delivery of the products.
Hold themselves and other techs accountable for keeping track of the equipment's upkeep and calibration, and maintaining the safety and cleanliness of the clinic, including, but not limited to: Diagnostic equipment is calibrated properly and regularly according to standard; Equipment, slit lamps, and projector lights are properly shut down at the end of day; Tonopen/iCare/Pachymeter are returned and properly stored in a case at designated area at the end of day; Surgical instruments are properly sterilized, labeled and stored at designated area. No soiled/unsterilized instruments are left in the exam lanes/clinic; Attest sterilization and monitoring, and autoclave’s cleaning and inspection are done on routine basis; Exam lanes are sanitized regularly and closed at the end of day; Routine drops are properly dated and restored to each exam lane at the end of day.
Complete tasks requested by Providers and delegate as appropriate.
Assist with patient triage for all incoming calls and walk-ins.
Respond to ModMed tasks and IntraMail within expectations.
Finish patient workups, diagnostic tests, and other ophthalmic tech duties when necessary.
Carry out higher level duties deemed acceptable for clinics by the Center Manager.
Carry out other responsibilities as assigned by the Center Manager and as needed.