Ophthalmic Assistant - Dr. Wogu; SouthPark and Matthews (47464)

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA • Charlotte, NC

9d • Onsite

About The Position

The Ophthalmic Technician provides clinical and administrative support to the Provider to collaboratively ensure the delivery of high quality, compassionate care to CEENTA’s patients. This role involves greeting and rooming patients, obtaining and documenting medical histories, performing preliminary ophthalmic work-ups, assisting the Provider with examinations and procedures, administering medications, preparing specimens, acting as a scribe, explaining procedures to patients, managing provider schedules, and maintaining work queues. The position also includes indexing documents, performing clinical room turnover, maintaining OSHA standards, managing supplies, and assisting with new staff training. The Ophthalmic Assistant collaborates with and provides clinical and administrative support to the Provider to ensure the delivery of high quality, compassionate patient care. The Ophthalmic Assistant greets patients with a warm, welcoming smile as they escort them to the exam room. They obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs and reconcile patient medications and allergies in the EHR system. The Ophthalmic Assistant completes the preliminary portion of the exam including drop instillation, visual assessment, confrontational visual field testing, pupil assessment, tonometry, glare testing, refractometry, pachymetry, and lensometry, slit lamp examination, Ishihara (color) plate testing, stereo testing, Amsler Grid, Schirmer testing. Perform specialty tests as needed. They assist the Provider with patient examinations, treatments, and in-office procedures, cleaning and sterilizing rooms and equipment after each encounter. They perform an array of administrative duties, which include ordering supplies, stocking rooms, scheduling appointments, surgeries, and in-office procedures, responding to patient messages and prescription refill requests, indexing faxes and other documents, and monitoring work queues in the EHR system.

Requirements

• High school diploma or equivalent required.
• Graduate of an International Council of Accreditation (ICA) accredited clinical training program OR completion of an International Joint Commission on Allied Health Personnel in Ophthalmology (IJCAHPO) or American Academy of Ophthalmology (AAO) independent study course preferred.
• One to two years’ experience as a clinical technician in an Ophthalmology or Optometry practice preferred.
• Current Certified Ophthalmic Assistant (COA) certification from the IJCAHPO required for COA’s.
• Current Certified Ophthalmic Technician (COT) certification from the IJCAHPO required for COT’s.
• It is the employee’s responsibility to maintain their certification and provide proof of certification.
• Ability to maintain a high level of precision in judgment, the accuracy of assessment, and skill in problem-solving under stress.
• Ability to react calmly and effectively in emergency situations.
• Ability to adapt to changes in the department.
• Exceptional oral and writing skills.
• Ability to examine documents for accuracy and completeness.
• Ability to identify problems.
• Clinical Knowledge – Possesses the appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team.
• Patient Focus – Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.
• Building Patient Loyalty – Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Attention to Detail – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Clinical Competencies The broad knowledge base of Ophthalmic practice, knowledge of acute practice based on skill level and scope of practice.
• Knowledge of examination and diagnostic procedures.
• Ophthalmic Knowledge: Strong understanding of eye terminology and anatomy and best practices in the effective flow of clinical services.
• Knowledge of medical equipment and instruments.
• Active & Current Driver’s license
• Clean driving record
• Consistent and Reliable Transportation
• Polite and professional disposition

Nice To Haves

• Graduate of an International Council of Accreditation (ICA) accredited clinical training program OR completion of an International Joint Commission on Allied Health Personnel in Ophthalmology (IJCAHPO) or American Academy of Ophthalmology (AAO) independent study course preferred.
• One to two years’ experience as a clinical technician in an Ophthalmology or Optometry practice preferred.
• Current BLS Certification from the American Heart Association or American Red Cross preferred.

Responsibilities

• Greet and room patients.
• Obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI) and vital signs.
• Reconcile and document patient medications and allergies in the EHR system.
• Perform preliminary ophthalmic work-up, including but not limited to: Visual Assessment, Confrontational Visual Field Testing, Pupil Assessment, Tonometry, Keratometry, Ocular Motility Testing, Glare Testing, Refractometry, Pachymetry, Lensometry, Slit Lamp Examination, Ishihara (Color) Plate Testing, Stereo Testing, Amsler Grid, Schirmer Testing.
• Perform specialty testing including but not limited to OCT, Visual Fields, Topography, Biometry and Pentacam
• Assist the Provider with patient examination, treatment and in-office procedures as needed.
• Prepare and administer medications as directed by the Provider.
• Prepare and/or collect laboratory specimens.
• Act as a scribe as needed by the Provider.
• Explain treatment procedures and provide approved educational information to patients and their families.
• Respond to patient questions and prescription refill requests via phone or the EHR messaging system.
• Manage Provider schedule(s) in the EHR system, which includes scheduling patients for appointments, and in-office procedures.
• Schedule patient surgeries.
• Maintain applicable work queues in the EHR system.
• Index lab reports, procedure and office notes and outside documentation pertinent to patient care from the document management system to the EHR system.
• Perform clinical room turnover/set-up and equipment sterilization.
• Maintain OSHA standards to ensure a sterilized and safe environment.
• Maintain stock of office, clinical and clinic specific supplies and order from appropriate vendor when needed.
• Assist with the training/onboarding of new staff and apprentices.
• Ability to meet the physical and mental demands of the position.
• The ability to work on-site.
• Predictable, reliable, and prompt attendance.

Benefits

• The Certified Ophthalmic Technician directly impacts CEENTA’s ability to achieve its mission as they play an integral role in patient care delivery, providing administrative and clinical support to the Providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED