Ophthalmic Assistant Certified

Mass General Brigham•Boston, MA

12d•Onsite

About The Position

Under the direction of the Director of Clinical Operations, Clinical Manager, and Lead Technicians, the Ophthalmic Assistant provides clinical and administrative support to ensure efficient patient care within the outpatient ophthalmology clinic. This role works closely with ophthalmologists, orthoptists, residents, and other members of the care team to support high-quality patient care, maintain clinical spaces, and contribute to a positive patient experience.

Requirements

High School Diploma or equivalent required. Experience may not be substituted for the required education.
Certified Ophthalmic Assistant (COA) certification through the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required.
Knowledge of ophthalmic and medical terminology.
Strong interpersonal, patient service, and communication skills.
Ability to follow verbal and written instructions accurately.
Ability to work collaboratively and adapt to changing priorities in a fast-paced clinical environment.
Strong critical thinking, problem-solving, and organizational skills.
Ability to remain motivated and maintain a positive, professional approach when managing challenges.
Proficiency with Microsoft Office Suite, Adobe Acrobat DC, and electronic health record (EHR) systems.

Nice To Haves

0–1 year of experience as an Ophthalmic Assistant in a supervised clinical setting preferred.

Responsibilities

Prepare patients for examinations, diagnostic testing, and clinical procedures.
Obtain and document patient history, including chief eye complaint, current eye medications, and relevant ocular and medical history.
Coordinate patient flow throughout the clinic to help ensure timely and efficient care.
Perform ophthalmic testing, including color vision and glare/brightness assessments.
Prepare, stock, and maintain examination rooms, equipment, and clinical supplies.
Follow established infection prevention and control policies and procedures.
Accurately document patient information in the electronic health record.
Adhere to organizational policies, professional standards, and all applicable federal, state, local, and accreditation requirements.
Collaborate with physicians and the interdisciplinary care team to support safe, efficient, and patient-centered care.