New Jersey Operator

Churchill Downs Incorporated • Cherry Hill Township, NJ

1d • Onsite

About The Position

United Tote is a leading B2B technology and service provider for the pari-mutuel gaming industry, backed by the integrity and tradition of Churchill Downs, home of the world-famous Kentucky Derby. This is an entry level role located in Cherry Hill New Jersey. This role is responsible for system monitoring, troubleshooting system issues and providing a positive customer experience.
This position has an hourly rate of $18.75 per hour.
Available Shifts Include:
Wednesday - Saturday from 6:30am to 5pm (ET)
Wednesday - Saturday from 3pm to 1:30am (ET)

Requirements

• Must be at least 18 years of age with a High School diploma or GED.
• Ability to obtain and maintain racing licenses as required by state law and pass a background check.
• Proficient with Microsoft Office, especially Outlook, Excel and Word.
• Passionate problem solver with excellent trouble shooting skills and can-do attitude who can maintain a calm demeanor in stressful situations.
• Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others.
• Excellent verbal and written communication skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to the fine details.
• Ability to work a flexible schedule including evenings, weekends and holidays as needed.
• Must be punctual and have reliable transportation.

Nice To Haves

• Associate’s or Bachelor’s degree
• Some experience with configurations of consoles, routers, port servers, switches and printers.
• Some travel may be required.

Responsibilities

• Acts as a back-up racetrack operator to ensure the integrity of the United Tote system.
• Monitor error logs, system alerts, and communication networks. Report errors per guidelines including escalation based on established protocols.
• Efficiently and accurately completes all tasks on the daily checklist.
• Takes an active role in identifying the need for new policies and procedures. Writes, tests and trains HUB team members on new policies and procedures.
• Assists in the training and acts as a mentor for new employees.
• Performs User Acceptance Testing for new software versions.
• Efficiently and accurately completes system configuration requests as assigned.
• Monitor for race processing errors and perform preliminary troubleshooting. Escalate race processing errors to the appropriate parties, when necessary.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED