Operator Scheduler Mon-Fri 8am-5pm

Tri-Cities Community Health•Pasco, WA

43d•$19 - $25•Onsite

About The Position

Tri-Cities Community Health (TCCH) is a Federally Qualified Health Center (FQHC) founded in 1981 to provide quality, accessible healthcare to migrant and farm workers. With six clinical sites serving Pasco, Kennewick, Richland, and surrounding areas, TCCH offers comprehensive primary care services, including dental, optometry, pharmacy, behavioral health, and endocrinology. The organization also connects patients to social services and provides medication delivery. TCCH operates under core values of Quality, Respect, and Service. The Operator Scheduler position is based in the Pasco administrative building and reports to the Customer Service Manager. This role involves answering all incoming calls to the Call Center, transferring calls, taking messages, scheduling and cancelling appointments, clearing provider schedulers, and coordinating with physician offices for accurate appointment information.

Requirements

Minimum high school diploma or GED
Attention to detail and expert organizational skills, required
Ability to maintain composure under stressful conditions while effectively handling patients and callers who display intense emotions, required
Regularly required to talk and listen
Regularly required to sit, stand, walk, and ascend and descend stairs
Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with arms
Frequently lifts and/or moves up to 10 pounds
Specific vision abilities required by this job include close vision and the ability to adjust focus

Nice To Haves

Minimum one (1) year of experience with multiline phone systems, preferred
Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred

Responsibilities

Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation
Answer, screen, prioritize, and redirect calls for the appropriate department
Answer questions, handle routine matters, and take messages
Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
Complete all patient registrations in a professional, accurate, and customer–oriented manner
Obtains information from patients’ health insurance or managed care identification card
Work with individual physician offices and their office managers on obtaining correct information regarding scheduling appointments
Perform consistently at the required skill and responsibility level as directed, while also performing work of a higher level in preparation for increased responsibilities or departmental needs
Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol
Carry out all other duties as assigned