Operator Scheduler-Part Time Mon-Fri 12pm to 4pm

Tri-Cities Community Health•Pasco, WA

8d•Onsite

About The Position

TCCH is growing and actively recruiting an Operator Scheduler to join our team within the Pasco administrative building. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients through delivery of exceptional care. Under the direction of the Customer Service Manager, our Operator Schedulers answer all incoming calls to the Call Center, transferring as needed to the appropriate departments, clinics, and staff members, or taking detailed messages for follow ups. The Operator Scheduler is responsible for scheduling and cancelling appointments, clearing provider schedulers, and working proactively with other physician offices to obtain accurate information for new appointments.

Requirements

Minimum high school diploma or GED
Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred
Attention to detail and expert organizational skills, required
Ability to maintain composure under stressful conditions while effectively handling patients and callers who display intense emotions, required
While performing the duties of this job, the employee is regularly required to talk and listen.
The employee is regularly required to sit, stand, walk, and ascend and descend stairs.
The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with arms.
The employee frequently lifts and/or moves up to 10 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Minimum one (1) year of experience with multiline phone systems, preferred

Responsibilities

Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation
Answer, screen, prioritize, and redirect calls for the appropriate department
Answer questions, handle routine matters, and take messages
Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
Complete all patient registrations in a professional, accurate, and customer–oriented manner
Obtains information from patients’ health insurance or managed care identification card
Work with individual physician offices and their office managers on obtaining correct information regarding scheduling appointments
Perform consistently at the required skill and responsibility level as directed, while also performing work of a higher level in preparation for increased responsibilities or departmental needs
Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol
Carry out all other duties as assigned