Operations Work Lead
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Work Lead within PNC's HCI Dallas Operations organization, you will be based remotely, anywhere in the United States. The work schedule for this role is Monday- Friday 6:00 AM- 2:30 PM Central Standard Time. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
- Typically requires 4+ years of related business or functional experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP)
Responsibilities
- Oversees operations workflow and assists team with executing routine transactions/processes.
- Monitors and coordinates the operations workflow and assists team members with escalated issues.
- May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
- Identifies and addresses exceptions and serves as a point of escalation.
- Partners internally to resolve escalations and provide guidance.
- May interact with external customers and third parties in completing transactions or resolving escalated issues.
- Coaches team members and provides applicable training.
- May lead team huddles/meetings and/or continuous improvement sessions.
- May provide input on team member performance and development.
- Provides consultation and advice to internal and external customers.
- Reviews existing processes, recommends improvements and may assist with implementation.
- Provides input and may update standard operating procedures.
- Participates in and may serve as a subject matter resource for projects.
- Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures.
- May participate in risk mitigation activities.
- Verifies the completeness and accuracy of procedures.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level
- years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
