Operations Training Partner (Boston)
About The Position
The Operations Training Partner leads the training and coaching of company standards and training programs through partnerships with field operations within an assigned territory to increase overall retention and productivity in the Shacks. This role is accountable for Team Member onboarding and training, New Shack Opening planning and training, Manager training program execution, License Shack training support and the implementation of Company directed initiatives within assigned areas/regions. Must live within 20 miles of an existing Shake Shack location. Priority candidates live in/near the Boston Area.
Requirements
- Ability to lead a field based team
- Demonstrates ability to train and enforce SOPs
- Strong knowledge of Company standards and processes
- Passion for operations and people development
- Ability to provide feedback to direct reports and leadership as appropriate
- Associate’s Degree or related work experience
- 3-5 years Supervisory Experience
- 1-3 years Related Experience
- 1+ years facilitating training in a multi-unit hospitality environment
- 2+ years Management experience in the hospitality industry
Responsibilities
- Oversees the execution of Team Member and Manager training within an assigned territory
- Provides feedback on Team Member and Manager training materials
- Facilitates LTO training and execution in assigned territory
- Sources Trainers and executes training for designated NSOs
- Partners with Area Directors on post NSO action planning
- Develops Trainers to ensure Area self sufficiency for growth
- Executes quarterly focus training and implementation
- Supports test initiatives and provides feedback to Restaurant Excellence team
- Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams
- Facilitates MIT calls and communicates feedback
- Supports training projects and adheres to timelines
- Partners with Field Ops to support area people planning and Manager development
- Supports license and International training and NSO process in assigned areas
- Executes Certified Training Shack program in designated areas
Benefits
- Weekly Pay and Performance bonuses
- Shake Shack Meal Discounts
- Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
- Medical, Dental, and Vision Insurance
- Employer Paid Life and Disability Insurance
- 401k Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Access to Employee Assistance Program on Day 1
- Pre-Tax Commuter and Parking Benefits
- Flexible Spending and Dependent Care Accounts
- Development and Growth Opportunities
- Eligibility criteria applies
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
