Operations Partner

MedVet • Campbell, CA

1d • $84,000 - $112,000 • Onsite

About The Position

The Operations Partner will lead the Operations Technicians team in assigned hospitals (Campbell, South San Jose and Mountain View, CA.) that complete daily operations tasks throughout the hospitals. The position will nurture relationships, serve as a liaison between hospital leadership, healthcare teams and support services. Train and develop Operations Technicians to ensure tasks are completed in a productive, efficient, safe, and compliant way. This role will work closely with hospital leadership, healthcare teams and support services within assigned hospitals with the goal of standardizing operations process to support our mission of Leading Specialty Healthcare for Pets. Responsibilities include, but are not limited to: Accountable for all responsibilities assigned to operations technicians in the hospitals assigned. Work closely with Hospital Leadership to prioritize each hospital’s requests to drive a high level of satisfaction among our Healthcare team. Attend clinical manager and hospital doctor, and admin meetings to represent Operations. Responsible for Operations Management in assigned hospital(s). Operations Management includes but is not limited to: Inventory management of pharmaceuticals, controlled drugs, supplies, and equipment. Manage daily cycle counts and bi-annual surgical inventory, including variance research. Implement visual management tools in pharmacies and central supply. Ensure receiving processes are standard, accurate, and in support of finance requirements. Review, address discrepancies, and approve daily invoices to Accounts Payable. Work with each hospital to reduce number of expired drugs as well as inventory variances. Ensure quick turn around on equipment repairs to minimize impact to patient care. Work closely with Facilities Manager and Regional Facilities Technician on hospital upkeep, security, and projects prioritization. Provide training/onboarding of Operations roles to new healthcare members. Local point of contract for regulatory compliance with OSHA, AAHA and controlled drugs. Function as point of contact to contractors and other on building projects in assigned hospitals. Serves as the Project Manager to initiate, track and facilitate approved, operational capital budget projects. Coordinate transportation of patients and supplies between hospitals when needed. Identify and implement opportunities for process improvement within assigned hospitals. Drive implementation of Operational initiatives in hospitals. Share best practices with other hospitals. Train/coach Operations Technicians to ensure consistent processes within hospitals Serve as a mentor to Operations Partners. 24/7 on call availability for hospital emergencies. Supports Operations Manager in budgeting and forecasting process for the assigned hospitals. Expected to complete operations technician’s tasks when ops technician is on vacation.

Requirements

• 5 or more years’ experience in Operations Management.
• Previous leadership experience
• Bachelor’s degree in management or related field and/or commensurate experience.
• Understanding of general finance and budgeting, including profit and loss, balance sheet and cash flow preferred.
• Experience in Microsoft products and use of a hospital or warehouse management system required.
• Ability to analyze large set of data and provide recommendations based on the results is required.
• Excellent interpersonal skills, ability to communicate effectively and facilitate effective collaboration.
• Strong sense of culture and ability to influence behavior and drive change management.
• Ability to coach, train and provide feedback.
• Strong project-management skills and process excellence; lean six sigma strongly preferred.
• Ability to travel 50% visiting MedVet locations in Campbell, Mountain View and South San Jose, CA.

Nice To Haves

• Clinical background and knowledge of the veterinary industry preferred.
• Understanding of general finance and budgeting, including profit and loss, balance sheet and cash flow preferred.
• Strong project-management skills and process excellence; lean six sigma strongly preferred.

Responsibilities

• Accountable for all responsibilities assigned to operations technicians in the hospitals assigned.
• Work closely with Hospital Leadership to prioritize each hospital’s requests to drive a high level of satisfaction among our Healthcare team.
• Attend clinical manager and hospital doctor, and admin meetings to represent Operations.
• Responsible for Operations Management in assigned hospital(s).
• Inventory management of pharmaceuticals, controlled drugs, supplies, and equipment.
• Manage daily cycle counts and bi-annual surgical inventory, including variance research.
• Implement visual management tools in pharmacies and central supply.
• Ensure receiving processes are standard, accurate, and in support of finance requirements.
• Review, address discrepancies, and approve daily invoices to Accounts Payable.
• Work with each hospital to reduce number of expired drugs as well as inventory variances.
• Ensure quick turn around on equipment repairs to minimize impact to patient care.
• Work closely with Facilities Manager and Regional Facilities Technician on hospital upkeep, security, and projects prioritization.
• Provide training/onboarding of Operations roles to new healthcare members.
• Local point of contract for regulatory compliance with OSHA, AAHA and controlled drugs.
• Function as point of contact to contractors and other on building projects in assigned hospitals.
• Serves as the Project Manager to initiate, track and facilitate approved, operational capital budget projects.
• Coordinate transportation of patients and supplies between hospitals when needed.
• Identify and implement opportunities for process improvement within assigned hospitals.
• Drive implementation of Operational initiatives in hospitals.
• Share best practices with other hospitals.
• Train/coach Operations Technicians to ensure consistent processes within hospitals
• Serve as a mentor to Operations Partners.
• 24/7 on call availability for hospital emergencies.
• Supports Operations Manager in budgeting and forecasting process for the assigned hospitals.
• Expected to complete operations technician’s tasks when ops technician is on vacation.

Benefits

• MedVet offers competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, uniform allowance and 401K.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager