Operations Training Manager, International

Little Caesars•Detroit, MI

13d

About The Position

Supports company by ensuring proper implementation of all training programs in the assigned region as well as in other regions as necessary. Effectively manages the existing training programs and assists in creating new programs/classes as necessary. Manages and tracks training curriculum for store managers. Implements certified training store and certified trainer programs in respective markets. Assists in the development of new franchisee training for newly signed franchisees. Communicates changes in operational policy and procedures to all necessary parties. Assists operation colleagues as necessary.

Requirements

Bachelor’s degree in business, training and development, communication or related field. Equivalent work experience may be considered.
At least 5 years’ experience in training and development within QSR (quick service restaurant) industry, including roles of increasing responsibility.
Evidence of strong interpersonal, relationship building, negotiation and influencing skills.
Evidence of excellent written and verbal communication, presentation and classroom instruction skills.
Ability to fluently communicate (reading, writing and speaking) in English.
Demonstrated analytical and critical thinking skills.
The ability to be innovative in the methods of which training courses are designed and instructed (i.e. multi-media approach, webinars, etc.) and the ability to create a method to document training initiatives.
Knowledge of and the ability to research and apply culturally suited training programs for the international markets.
Awareness of adult learning processes.
Ability to review all operational and training materials for accurate translation ensuring procedures and classes are communicated in a professional way and reflect the Little Caesars culture.
Ability to travel by airplane and/or automobile to distant markets at least 50% of the time and adhere to company travel policy.
Ability to travel throughout the region as well as ability to secure and maintain necessary credit and passport/visa/government documentation required to do so.

Nice To Haves

Restaurant training and/or operations experience.
Bilingual.

Responsibilities

Conducts needs analysis and determines short and long term training needs for regional markets.
Assists in providing cost/benefit analysis to show projected impact of training programs.
Manages the training process to accommodate needs of new and existing franchisees.
Continually reviews material to ensure company operations/franchisee receives the most up-to-date training materials in classes.
Adapts quickly to market demands and plays a key role in adjusting training programs as necessary.
Communicates operational procedures to regional markets on a timely basis and assists in updating manuals as needed.
Develops locally-relevant training procedures and materials as appropriate.
Where and when applicable, works with quality assurance and research and development to implement new products and procedures and communicates these to regional markets.
Assists in working with internal or external resources to design training manuals, videos and in-store training aids.
Oversees the classroom training for company stores and franchisees, whether conducted personally or with market franchisee’s training staff.
Develops training class schedules with franchisee’s training staff and communicates these to appropriate individuals.
Executes and manages the train-the-trainer process throughout the region for all market trainers.
Assist in the development of and presents workshops at franchisee meetings, company rallies, annual regional conventions and business conferences as needed.
Supports and presents corporate colleague training and development programs.
Develops and conducts mandated training associated with federal, state or local laws (OSHA, sanitation etc.).
Oversees and implements the certified training store program in all regional markets.
Oversees and implements a local-market certified training manager program for regional markets.
Supports the required training curriculum by store position and multi-unit position, for all regional staff.
Monitors compliance and develops plans for continuous improvement.
Provides training functional support and developmental guidance to field staffs, including market/franchisee trainers.
Performs market training audits throughout the region, evaluating class material, instructors’ performance and record keeping.
Reports the training audit findings to all appropriate leadership.
Assists in conversion and new store openings by traveling to those markets and training company and franchisee colleagues at all levels.
May assist with any needed training associated with large buy/sells.
Assists priority markets (franchise and company) in recruitment efforts for part-time and full-time colleagues.