International Operations Manager - Imports

Eshipping, Llc•Parkville, MO

About The Position

The International Operations Manager oversees daily air and/or ocean import/export operations, ensuring efficient and compliant movement of goods by managing staff, coordinating with carriers and clients, and using CargoWise + other tech to achieve company goals and regulatory compliance. Key responsibilities include leading the operations team, optimizing operational processes, monitoring performance, negotiating with carriers, foreign agents, and maintaining compliance with import/export laws.

Requirements

High school diploma or equivalent
3-5 years of experience in LTL, FTL, expedited, or international operations
Ability to work independently while balancing appropriate collaboration with minimal leadership oversight
Excellent customer service, time management, and teambuilding skills
Work effectively and accurately in a fast paced environment
Ability to negotiate and close sales
Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately
Utilize sound, independent judgment and make responsible decisions and recommendations
Excellent follow‐through and detail orientation
Effectively utilize computer programs including Word, Excel, and Transportation Management System
Ability to work with a variety of people and personality types
Work as necessary to meet customer needs

Responsibilities

Motivate & lead according to eShipping's mission, core values & 5Es
Actively oversee the import/export operations process from origin to destination, overseeing daily activities to ensure efficiency, profitability & compliance.
Develop and execute strategic initiatives (ie. Gross Margin, Customer Experience)
Use data and metrics to make informed decisions, identify trends, and make evidence-based recommendations.
Track key performance indicators (KPIs) for import or export operations and analyze data to identify areas for optimization and improvement
Manage and mentor the operations team, fostering a collaborative environment and ensuring effective task delegation and development.
Identify & develop key talent to promote future leaders by encouraging professional development
Build and maintain strong relationships with customers and carriers, acting as the main point of contact for operational issues
Develop and implement operational policies and systems to enhance efficiency, reduce costs, and drive continuous improvement.
Track key performance indicators (KPIs) for import/export operations and analyze data to identify areas for optimization and improvement
Other duties as required by senior staff
Expert knowledge of FMC regulations, EEI filing regulations, and TSA IAC compliance.
Maintain a CargoWise Certified Specialist certification or higher
IMDG Hazmat Certified and/or IATA DG Hazmat Certified