International Operations Agent - Ocean Imports
About The Position
Essential Job Functions Deals directly with clients, customs and agents to insure the quickest and best movement of cargo throughout the world. Prepares documents necessary to complete export, import and customs clearance process. Track and trace cargo as necessary to insure proper movement and delivery. Provide accounting department with proper and correct billing information. Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations). Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution. Seek the most profitable mode of shipment yet meet client's requirement for the movement of freight.
Requirements
- Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
- Must have strong verbal and written communication skills
- The ability to work in a fast-paced environment.
- Strong organizational skills are required, due to the high volume and demands of the position.
- Strong knowledge of Microsoft word and excel
- Excellent client service skills
- Ability to handle pressure and responsibility in a fast pace environment, in a timely and effective manner
- Talking, hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus
- Job may require extended sitting or standing, use of standard office equipment.
- High School Diploma or GED required.
- Minimum 4 years related experience.
- Minimum 3 years industry experience preferred.
Nice To Haves
- Professional certification may be required in some areas.
Responsibilities
- Deals directly with clients, customs and agents to insure the quickest and best movement of cargo throughout the world.
- Prepares documents necessary to complete export, import and customs clearance process.
- Track and trace cargo as necessary to insure proper movement and delivery.
- Provide accounting department with proper and correct billing information.
- Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
- Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution.
- Seek the most profitable mode of shipment yet meet client's requirement for the movement of freight.
Benefits
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
