International Operations Supervisor Air- & Ocean

Seko Worldwide (L.L.C) • Pembroke Park, FL

8d

About The Position

About SEKO SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level. KEY ACCOUNTABILITIES INCLUDE : Develop and maintain excellent customer service to internal and external customers at all times. Maintain performance statistics. Assist in the retention and training efforts of staff and of customers. Review and monitor shipment documentation for accuracy. Provide responsible supervision and control for all departmental activities. Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays. Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered. Identify areas of concern in clients' import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews. Communicate with operations manager regarding progress and problems or issues. Conduct meetings with staff to assess group's overall status, discuss ideas for improvement and inform staff of new developments. Address all employee performance problems promptly and directly in accordance with personnel policies. Maintain flexible work schedule include outside normal business hours and after hours on call rotation. Effectively participate in and/or supervise department projects related to assigned area of responsibility. Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations. Other duties as assigned by management.

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees, and customers.
• PC Literate.
• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to allocate work assignments and/or tasks or responsibility to others and hold them accountable to maximize the effectiveness of the individual and the organization.
• Customer focused.
• Makes customers and their needs the primary focus of one's actions, developing and sustaining productive relationships.
• Experienced in taking action that is consistent with available facts, constraints and probable consequences.
• Proven experience in problem analysis, presentation of alternatives and implementing solutions.
• Ability to plan work for self and others to ensure work is completed efficiently.
• Ability to model the organization's vision and values and lead others.
• Ability to develop and use collaborative relationships to accomplish work goals.
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Must be able to read, write and speak English fluently.
• Minimum: High School Diploma or GED.
• Minimum four years related experience.
• Minimum one year supervisory experience.
• Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping.
• Some professional certifications may be required for this position.

Nice To Haves

• Preferred: Bachelor's Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education.
• Three years of industry experience.

Responsibilities

• Develop and maintain excellent customer service to internal and external customers at all times.
• Maintain performance statistics.
• Assist in the retention and training efforts of staff and of customers.
• Review and monitor shipment documentation for accuracy.
• Provide responsible supervision and control for all departmental activities.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations.
• Ensure all policies and procedures are consistently administered.
• Identify areas of concern in clients' import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
• Communicate with operations manager regarding progress and problems or issues.
• Conduct meetings with staff to assess group's overall status, discuss ideas for improvement and inform staff of new developments.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
• Effectively participate in and/or supervise department projects related to assigned area of responsibility.
• Participate in the development of a safe and healthy workplace.
• Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures.
• Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management.

Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
• Retirement Benefits: Contributory Savings Plan (401k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED