Seasonal Operations Training Coordinator-NIGHT SHIFT

Fanatics Commerce•Aberdeen, MD

1d•Onsite

About The Position

The Operations Training Coordinator supports operational excellence by delivering a high-quality training experience for new hires and frontline employees. This role focuses on onboarding execution, Ambassador and Team Lead skill development, training material updates, and reinforcing standard work and quality expectations on the warehouse floor. The Operations Training Coordinator works closely with Operations Leadership and Senior Training partners to ensure training programs are executed consistently, accurately, and in alignment with current SOPs and performance metrics. This role is primarily hands-on and floor-based and plays a key role in the day-to-day learning experience of hourly employees.

Requirements

High School Diploma or equivalent required.
Previous warehouse, fulfillment, or manufacturing experience preferred.
Prior experience training, coaching, or onboarding employees preferred.
Familiarity with SOPs, PMVs, or standard work documentation a plus.
Strong verbal communication and interpersonal skills.
Comfortable speaking to individuals and small groups.
Ability to follow structured training programs and instructions.
Basic computer skills (email, LMS navigation, Microsoft Office).
Attention to detail and commitment to consistency and quality.
Ability to work with a diverse, multilingual workforce.
Bilingual (Spanish/English) preferred.

Responsibilities

Facilitate New Hire Orientation (NHO) and operational onboarding activities.
Provide hands-on, floor-based training for new hires using approved SOPs and PMVs.
Ensure new hires understand safety, quality, and productivity expectations.
Support a positive and engaging onboarding experience that sets employees up for success.
Assist with training and upskilling Training Ambassadors and Team Leads.
Reinforce standard training methods and coaching techniques.
Observe training delivery and provide feedback to Senior Training or Operations Leadership.
Support Train the Trainer sessions as directed.
Support updates to SOPs, PMVs, and training materials to reflect current processes.
Assist with task analysis and validation of standard work for training purposes.
Ensure training materials are accurate, current, and aligned with operational execution.
Communicate updates and changes clearly to trainees and Ambassadors.
Partner with Operations and Quality teams to reinforce quality standards during training.
Observe employees post training and escalate gaps or retraining needs.
Support tracking of training completion and skill proficiency in the LMS or local tools.
Collect feedback from new hires and trainers to support continuous improvement.
Work closely with Operations Leaders, Senior Training Associates, and HR partners during onboarding peaks.
Communicate clearly with hourly employees across multiple shifts.
Serve as a training resource and point of contact on the floor.
Perform additional training related duties as assigned.