Operations Training and Customer Enablement Manager

RED CAT HOLDINGS•South Salt Lake, UT

1d•Onsite

About The Position

Teal Drones, a wholly owned subsidiary of Red Cat Holdings, is looking to fill an immediate position as a full-time Operations Training and Customer Enablement Manager. Teal is a rapidly growing technology company focused on creating world-class system solutions serving a broad range of applications forth design and development of Unmanned Aircraft Systems (UAS drones) for use in defense, public safety, and other government security organizations. As the Operations Training and Customer Enablement Manager, you will create, implement and oversee the training of new hires, and customer enablement initiatives. The ideal candidate brings hands-on experience with adult learning and instructional design. A deep understanding of compliance, and the ability to work with cross functional teams to enable learning with little guidance. This role is critical to ensure Teal’s drones are safe, high-performing, and compliant with government and defense standards.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or related field.
5+ years of experience in corporate training and instructional design development
Hands-on experience with technical training
Hands-on experience with a variety of eLearning authoring tools required: Captivate, Canva, Articulate, Camtasia, and Video/Multimedia production and editing experience
Strong reporting and documentation skills
Excellent verbal and written communication skills, including training content development and presentations
Demonstrated ability to manage multiple competing priorities
Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.
Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.
Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.
May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.
Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.
Successfully completing a post-offer background check.
Proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.

Nice To Haves

Portfolio of instructional design and video work
Strong facilitation skills for instructor-led and virtual training environments
Ability to work effectively in fast-paced, ambiguous consulting and implementation settings

Responsibilities

Build and manage a world class training organization.
Create eLearning modules, videos and more to support the product and work experience for both internal and external customers?
Select an ideal learning management system to house and track all internal training
Partner with manufacturing and engineering teams to ensure job aids and curriculum meet their requirements.