Operations Technician (Part Time)

Tampnet AS•Katy, TX

7d•$20 - $20•Onsite

About The Position

Tampnet is seeking two part-time employees for its Network Operations Center (NOC) in Katy, Tx. The NOC operates 24/7, serving the offshore industry with a rotating schedule that includes day, evening, and night shifts. This role is a central point of contact for various departments including Mobile, LTE, Satellite, Microwave, Subsea Fibre, Optics, and MPLS. Tampnet supports employee development, offering students opportunities for growth. The Operations team currently has 7 full-time employees. New hires will receive thorough training, be assigned a mentor, and have tasks adjusted based on their expertise. Tampnet values a positive work environment with initiatives for professional and social enrichment, training, team-building, summer events, and competitions.

Requirements

Minimum Computer Science, Telecom or similar degree program, or equivalent work-related experience
Strong analytic and communication skills (written and verbal)
Clear communication
Customer and solution-oriented approach
Analytical and structured, with the ability to complete tasks
Ability to make decisions in critical situations
Great capacity for work
Proactive and process-oriented approach
Brave and enterprising with execution ability

Responsibilities

Perform general operational duties
Responsible for receiving customer calls and working with customers to understand and resolve technical issues
Responsible for completing daily / nightly NOC checklists and archive reports
Coordination of planned work in the network
SLA Uptime Calculations and Reporting
Administration of users
Analyzing events/incidents
Problem Solving
Contribute to a positive work environment in the team/department
In an emergency, an alternative Operation Center may be established temporarily outside Tampnet Inc. in Houston
Perform other technical tasks within their area of expertise