Operations Technician Sr - Commercial Lines

Sentry Insurance Agency•Edwardsville, IL

5d•$18 - $28•Hybrid

About The Position

The Operations Technician Senior will support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business. This team member assists on behalf of underwriting claims, sales producers, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers. They will ensure proper documentation and records management according to regulatory and Sentry standards.

Requirements

High School Diploma or equivalent work experience
Ability to communicate effectively and accurately both verbally and in writing
Ability to interact with others and work in a team environment
Organizational skills and ability to meet service standards and deadlines

Nice To Haves

Associate Degree preferred
Experience supporting commercial lines insurance operations preferred

Responsibilities

Respond to internal and external information requests, including email and phone inquiries. Effectively explain plan details and/or processing requirements
Document and maintain customer policy information. Gathers necessary data from various sources, reviews data for accuracy and ensures appropriate resolution Ensures data meet company standards for compliance and quality
Processes and releases policy documentation, such as certificates of insurance, to customers and/or authorized parties; documents all activities in internal systems
Provide operations support, including processing of new and renewal transactions and policy updates
Provides general administrative support, which may include, but is not limited to, participating in process improvement projects and quality audits.