Operations Technician III - Public Sector

Lumen Technologies • Denver, CO

11h • $75,994 - $101,325 • Onsite

About The Position

Lumen is seeking an Operations Technician III for its GSD NOC, focusing on U.S. Government owned networks. The role involves working on the 3rd shift (9:30 pm – 7:30 am MT) in Denver, CO. Applicants must be US citizens, eligible for a government security investigation, and either possess or be able to obtain a security clearance. Lumen is transforming how businesses connect, secure, and scale in an AI-driven world, and this role is crucial in supporting their network infrastructure.

Requirements

• Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols).
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN, eLine, TCP/IP, BGP, QoS, IP, etc).
• Minimum of 5+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS.
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment.
• Broad experience with various vendor platforms for optical networks – Infinera, Ciena, Cisco, Lucent, Fujitsu.
• Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations.
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia).
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms.
• US Citizenship required.
• Ability to interface in a professional manner with management and customer is essential.

Nice To Haves

• Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent.
• Previous experience with Gov't networks and customers.

Responsibilities

• Perform position in the GSD NOC on U.S. Government owned networks.
• Proactively monitor and respond to and resolve network alarms.
• Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments.
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly.
• Interface with fiber vendors, telecom providers and other entities on complex technical matters.
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions.
• Review and interpret EDPs and as-built engineering documentation.
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
• Ability to relate technical issues to management and Gov't personnel.
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure.
• Demonstrated ability to train, coach and develop technical skill set of shift technicians.

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree