Operations Technician II
Lumen Technologies•,
•$49,674 - $72,930•Remote
About The Position
The Operations Technician II will provide services for Professional Services Control Center (PSCC) customers. The ideal candidate will possess strong technical skills, capable of working on complex assignments related to network systems troubleshooting, isolation, and maintenance activities.
Requirements
- Understanding of Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, and/or Waveserver)
- Experience supporting Dark Fiber and Wave products
- Alarm Monitoring Systems (i.e. RFM, Solarwinds)
- Associate degree or equivalent education and relevant experience
- Minimum 3+ yrs related experience in specific area or equivalent
- May require technical certification.
Responsibilities
- Supports Network Operations Center and Repair activities for PSCC customers
- Resolves complex network problems involving network hardware, fiber, colo space and power
- Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities
- Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manage time efficiently and document all actions in the ticket system.
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
