Operations Technician II

Overwatch Mission Critical•Ashburn, VA

1d•Onsite

About The Position

The Operations Technician II provides customer and technical support for data center operations, responding to customer requests within Service Level Agreement time frames and helping maintain 100% uptime. The role supports customer needs such as equipment racking and stacking, cabling, and cross connects, and coordinates with Deployment and Implementation, Global Command Center, Provisioning, and Project Management teams to help ensure installations meet delivery dates and provide a positive customer experience. The position performs Remote Hands services through the team’s ticketing system, including equipment installation and troubleshooting, cabling and circuit work, equipment migrations, shipping and receiving, inventory verification, and customer updates. It also supports data center cleanliness and adherence to Standard Operating Procedures. The role is onsite in an active data center construction environment, requires flexible shift schedules, and may require reporting to the facility within an average of one hour for emergency assistance.

Requirements

Three years of data center experience.
Demonstrated ability to communicate effectively in a professional work environment, including preparing written reports and documentation and conveying information clearly to team members, clients, and stakeholders.
Must possess and maintain a valid driver’s license appropriate for the role and be eligible to operate a motor vehicle in accordance with applicable laws, because onsite presence or travel between work locations is an essential function.
Ability to walk, stand, stoop, twist, bend, and climb stairs or ladders for extended periods while navigating uneven, unpaved, or obstructed terrain.
Ability to lift, carry, push, or pull up to 50 pounds occasionally.
Ability to drive between job sites and access all areas of an active construction zone, including raised platforms, scaffolding, and confined spaces.
Ability to tolerate outdoor weather conditions, dust, and construction-related noise, vibrations, and odors.
Ability to communicate effectively with contractors, engineers, and site personnel and maintain situational awareness in high-activity environments.
Sufficient visual acuity to read drawings, specifications, and safety signage and observe site activity.
Use required personal protective equipment, including hard hats, safety vests, hearing protection, and steel-toe boots.

Responsibilities

Perform Remote Hands services tracked through the team's ticketing system.
Rack and stack equipment.
Cable, terminate, and dress fiber or copper network cabling.
Assist customers with diagnosing hardware and software issues on their equipment.
Power cycle customer equipment.
Perform cabinet and cage audits.
Install or remove blades/cards, memory, hard drives, and transceivers.
Test and troubleshoot copper and fiber optic circuits.
Migrate equipment, power, or networking devices.
Ship and receive packages.
Receive, install, and test customer and internal copper and fiber optic cross connects.
Provide timely customer and internal updates using a computer-based ticketing system.
Perform and document inventory verification and counts.
Follow Standard Operating Procedures.
Help maintain overall data center cleanliness and appearance.
Work flexible shift schedules.
Report to the facility within an average of one hour for emergency assistance as needed.