Operations Surveillance Technician

FLOWCO HOLDINGS INC.•Midland, TX

1d•Onsite

About The Position

The Operations Surveillance Technician is responsible for monitoring daily field operations through the Samsara system from the control room. This role focuses on ensuring DOT compliance, monitoring employee driving behavior and working hours, and supporting safe and efficient field operations. The technician will actively review system alerts, track vehicle activity, and communicate with field personnel and management to ensure employees depart, arrive, and return safely and on schedule.

Requirements

High school diploma or equivalent required.
Strong attention to detail and ability to monitor multiple activities simultaneously.
Good communication and problem-solving skills.
Ability to work in a fast-paced operations environment.
Basic computer skills, including Microsoft Office and reporting systems.
Strong situational awareness
Excellent organizational skills
Ability to analyze alerts and identify operational risks
Professional communication with field personnel and leadership
Commitment to safety and compliance
Ability to remain focused during extended monitoring periods
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, talk and/or hear.
The employee is frequently required to sit.
The employee occasionally lift and/or move objects/equipment up to 35 pounds.

Nice To Haves

Previous experience in operations monitoring, dispatch, fleet management, logistics, or surveillance preferred.
Familiarity with DOT regulations and Hours of Service requirements preferred.
Experience using Samsara or similar fleet management/GPS tracking systems is a plus.

Responsibilities

Monitor the Samsara platform in real time from the control room.
Ensure compliance with DOT regulations, including Hours of Service (HOS) and driving time requirements.
Review and investigate Samsara alerts related to unsafe driving behaviors, including: Speeding, Harsh braking, Rapid acceleration, Distracted driving, Seatbelt violations, Fatigue-related events.
Track field personnel movements to ensure crews leave the shop in a timely manner and arrive at job locations safely and on schedule.
Monitor return times to ensure employees safely return to the shop after completing field operations.
Communicate with supervisors and field personnel regarding delays, safety concerns, or compliance issues.
Maintain accurate records of incidents, alerts, and compliance observations.
Assist management with reporting and operational performance tracking.
Escalate serious safety or compliance concerns to management immediately.
Support continuous improvement initiatives related to fleet safety, operational efficiency, and compliance.