Operations Support

MetroPlains Management•Bismarck, ND

7d•Onsite

About The Position

The Operations Support team member is responsible for providing operations support to the property management site teams. This team member will be a backup to the administrative assistant and will include answering phones, scheduling showings and other clerical duties. These responsibilities will be performed in a manner consistent with the policies of MetroPlains Management.

Requirements

Associate degree or equivalent work experience.
Prior experience in affordable housing.
Excellent time and change management skills; good multi-tasking abilities.
Excellent communication skills, both written and verbal.
Excellent attention to detail, problem-solving skills, and data accuracy.
Ability to handle sensitive and confidential information.
Valid Driver's License and insurance required.

Nice To Haves

Backup to the administrative assistant

Responsibilities

Familiar with MML’s managed properties to answer questions when management is unavailable.
Provide excellent customer service by answering the phone in a prompt and courteous manner.
Ability to handle stressful situations in a calm, organized and effective manner.
Interacts with residents and handles resident complaint procedures.
General office duties include distribution of mail, copying, scanning, etc.
Complete annual recertifications with current residents as required by the tax credit program.
Send out recertification notices to residents or community managers to obtain signatures.
Send out verification forms to third party vendors.
Calculate and process all necessary documentation for certification of eligibility.
Send out and obtain signed completed certifications from resident.
Completes special projects for leadership team members.
Ability to navigate across multiple software programs including Microsoft Outlook, Word, Excel, Yardi, MML Forms, Company Intranet; etc.
Demonstrated ability to work independently, to organize work, to establish priorities, to follow defined procedures, and to follow through in the completion of tasks to meet established deadlines.
Ensures agency regulation compliance and deadlines for documentation.
Other duties as assigned.