Operations Support

A.P. Moller - Maersk • Middleburg Heights, OH

3d • $22 - $24 • Onsite

About The Position

The Operations Support role is responsible for assisting the manager with daily planning and monitoring the overall operations of delivery and return orders. This role involves close collaboration with warehouse staff, providing direction for pulling returns from warehouse locations, and coordinating all return shipments on a daily basis. The position requires reviewing daily return reports and POD on dock reports, organizing the return area for efficient shipment identification, and prioritizing shipments for loading to maximize trailer capacity. Additionally, the Operations Support will coordinate trailer drops and recoveries with Pilot Hub Operations, liaise with relevant corporate personnel at all levels, and assist with customer service issues as they arise. Other duties may be assigned as needed.

Requirements

• 1+ years transportation routing/dispatching in logistics
• 1+ years of customer service experience
• Excellent computer and communication skills
• Able to multitask in a high-paced environment
• Strong verbal and technical written communication
• Highly organized and detail-oriented
• Proficient in Microsoft Office Suite
• Able to type 35+ wpm minimum
• Comfortable multitasking and prioritizing tasks without guidance
• Excellent time management
• Ability to work under pressure
• Technology Adaptability
• Interpersonal Skills
• Friendly and approachable personality

Nice To Haves

• Experience in customer service and handling financial responsibilities in logistics is preferred.

Responsibilities

• Coordinate and process all return shipments on a daily basis
• Review and work daily return report and POD on dock report
• Organize return area as such that every shipment can be identified
• Prioritize shipments for loading in order to maximize trailer capacity
• Coordinate trailer drops and recoveries with Pilot Hub Operations
• Liaise with relevant corporate personnel at all levels
• Help with customer service issues as they arise
• Other duties as requested

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed