Operations Support

Loomis•Burr Ridge, IL

1d•Onsite

About The Position

This role involves communicating and collaborating with various departments including Operations, Vault, CMS, LPM, and other branches to identify opportunities and resolve issues related to ATM balancing, shortages, stamp balancing, shortages, EJ retrieval process, claims investigation, vault shortages, E-cash compliance, and CMS out-of-balances. The position is also responsible for the proper reporting and administration of ICOM functions within the branch. Additionally, the role includes safety compliance training for new hires in areas such as JJ Safety Forklift Trainer Training, LTC, Driver Aware, DPAS, and Road testing.

Requirements

High school graduate or equivalent.
2 years of relevant work experience.
Ability to work well individually and as a team player with a positive attitude.
Ability to identify and maintain confidential matters in all aspects of the business.
Courteous and professional communication skills, demonstrating good work ethics.
Ability to follow verbal and written instructions.
Computer experience required, proficient use of MS Office to include Excel.
Ability to use office equipment (computer, fax, copy machine).
Strong data entry skills.
Accuracy and speed sufficient to meet company policy for debriefing.

Responsibilities

Reconcile reports using spreadsheets provided by management and customers.
Reconcile outages using CMS/Vault/Sofi paperwork.
Work directly with CMS Supervisor and Operations to minimize branch and area exposure to outages.
Communicate and work directly with route personnel on ATM balancing.
Resolve and reconcile outages by working effectively with departmental employees.
Manage the ICOM process and provide backup as necessary.
Handle incoming customer calls concerning balancing issues, outages, ICOM reporting, E-cash compliance, vault audits (coin and currency), and other branch issues.
Understand basic functions of Sofi for research of CIT items.
Utilize Glory for investigating claims, customer inquiries, and processing procedures.
Demonstrate full understanding of ICOM and its implications on balancing processes and timely reporting.
Perform any other duties or special projects as deemed necessary by Management Staff.