Operations Support

Roadrunner•Bolingbrook, IL

1d•$20 - $22•Onsite

About The Position

Operations excellence depends on precision, speed, and proactive coordination. The Operations Support role exists to provide critical administrative and operational support that enables inbound and outbound freight to move efficiently, documentation to remain accurate, and drivers to stay on schedule. This position serves as a central point of coordination between drivers, operations teams, customers, and internal stakeholders. By maintaining organized workflows, addressing operational exceptions, and ensuring timely communication, the Operations Support team member helps minimize delays, improve service execution, and support overall terminal performance. Success in this role means freight moves efficiently, operational teams have the information they need when they need it, customer commitments are met, and daily processes run smoothly with minimal disruption.

Requirements

High school diploma or equivalent required.
1-3 years of administrative, logistics, transportation, operations support, customer service, or related experience.
Strong knowledge of business English, spelling, grammar, punctuation, and professional written communication.
Ability to read, interpret, and follow written and verbal instructions accurately.
Strong organizational skills with exceptional attention to detail.
Ability to prioritize responsibilities and effectively manage multiple tasks simultaneously.
Proven ability to communicate effectively with internal teams, customers, vendors, and external partners.
Proficient typing skills, including the ability to type approximately 35-40 words per minute.
Basic mathematical skills including addition, subtraction, multiplication, division, fractions, and decimals.
Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
Moderate proficiency in Microsoft Excel, including: Pivot tables, Data filtering and sorting, Duplicate identification and cleanup, Working with large datasets.
Experience with electronic document management, data entry systems, and routine database activities.
Ten-key data entry proficiency and office filing systems experience.

Nice To Haves

Experience supporting transportation, logistics, distribution, warehousing, or freight operations.
Familiarity with freight documentation, Bills of Lading, delivery records, and transportation workflows.
Experience handling customer communications in a fast-paced operational environment.
Exposure to terminal operations, dispatch, routing, or transportation support functions.

Responsibilities

Support daily freight operations by assisting with driver check-in processes, ensuring manifests are distributed, coordinating administrative activities for freight processing, monitoring workflow status, escalating issues, and providing operational support to drivers.
Maintain documentation accuracy and compliance by reviewing Bills of Lading (BOLs), Delivery Receipts (DRs), manifests, and supporting documents; scanning, filing, and managing operational records; supporting document control processes; and ensuring accurate data entry.
Coordinate customer and delivery communications by conducting pre-call activities for home delivery appointments, communicating with customers regarding scheduling, serving as a point of contact for inquiries, and escalating issues.
Resolve operational exceptions by assisting with Over, Short, and Damaged (OS&D) freight issues, coordinating communication regarding discrepancies, documenting exceptions, and supporting problem resolution efforts.
Deliver administrative and cross-functional support by providing assistance to operations leadership, maintaining organized records and files, backfilling office responsibilities, prioritizing assignments, and supporting additional business initiatives.