Hyperscaler Operations Support - Kansas City

Ericsson•Overland Park, KS

12h•Onsite

About The Position

This role supports a manager leading a fast-paced Data Center Technician organization by combining administrative coordination with data-driven reporting and analysis. You will play a key role in keeping operations running smoothly while improving visibility, accuracy, and efficiency through structured tracking, reporting, and light automation.

Requirements

Bachelor’s degree in Business, Information Systems, Data Analytics, or a related field, or equivalent practical experience.
Experience in an operations support or data-focused coordination role.
Strong proficiency in Excel (formulas, pivot tables, data tracking) and working knowledge of Power BI or similar tools.
Ability to analyze data, identify trends, and translate findings into actionable insights.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Solid communication skills and professional handling of sensitive information.

Nice To Haves

Experience improving processes through automation or reporting enhancements is a plus.

Responsibilities

Track resource availability, schedules, and coverage gaps using available data tools.
Develop and maintain Excel and/or Power BI reports and dashboards for staffing, onboarding, training, and key operational metrics.
Analyze workforce and operational data to identify trends, gaps, and areas for improvement.
Prepare data-backed summaries and materials for leadership and operational reviews.
Support hiring and onboarding by tracking progress and ensuring required tasks are completed on time.
Coordinate scheduling for interviews, training sessions, team meetings, and operational reviews.
Act as a point of contact for administrative and reporting-related questions.

Benefits

Choice of three medical plan options
Dental plan option
Company credits towards medical and dental premiums
401(k) Plan with automatic 3% company contribution
401(k) matching $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
Company credits for basic life insurance
Company credits for basic accidental death and dismemberment coverage
Short-term disability coverage
Long-term disability coverage
Stock Purchase Plan
15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs