Operations Support Technician

Nexus Water Group • Fairbanks, AK

8d • Onsite

About The Position

Fairbanks Sewer and Water has an opportunity for a College Utilities for a Operations Support Technician. Reporting to the Superintendent, the Operations Support Technician provides administrative, customer, inventory, and hands-on field support for the Water Distribution and Wastewater Collection departments. This role helps ensure safe, efficient daily operations by coordinating work orders and appointments, maintaining accurate records, supporting customers and contractors, and performing field activities such as meter reading, inspections, and related operational tasks.

Requirements

• Two years of administrative experience, one year of which dealt with office management development, or was in an office management capacity.
• Must possess a valid Alaska State driver's license.
• Safety conscious, committed to working safe, and able to identify unsafe conditions.
• Ability to provide excellent customer service that is both polite, prompt and effective.
• Ability to work well under varying degrees of workload pressures.
• Ability to maintain commitments to daily essential predefined work goals.
• Proficient in the use of Microsoft Office/Windows based applications.
• Capable of communicating effectively in writing and verbally.
• Ability to type with reasonable speed and accuracy utilizing proper grammar, spelling, and punctuation.
• Familiar with business office equipment such as copiers, printers and fax machines.
• A minimum typing speed of 45 words a minute.
• Proficient in the operation of standard office equipment including a personal computer, the Microsoft Office Suite of programs, multi-line phone system, two-way radio, fax machine copier, and scanner.

Nice To Haves

• Knowledge of industry materials.

Responsibilities

• Field work including meter reading, disconnect painting, door hangers and other as required.
• Field work including pretreatment inspections and others as required.
• Provide a point of contact for customers, contractors, and Customer Service.
• Purchasing/inventory control including ordering, receiving, checking infreight, and maintaining appropriate inventory levels.
• Provide support to the Water Distribution Department and Wastewater Collection Department.
• Responsible for performing administrative duties including processing mail, various clerical tasks, fielding calls, data entry, word processing, managing information requests, and maintaining office files.
• Manages weekly timecard reports, review, and revises as necessary.
• Schedule and coordinate contractor and customer appointments.
• Work order system management to include work order generation and close out to ensure accuracy and that all time and materials have been correctly applied.
• Other duties as assigned or required.

Benefits

• Starting at 3 weeks annually along with 11 company-paid holidays.
• Health, dental, prescription and vision benefits
• 401(k) Program with Matching Contribution
• Professional development opportunities through training, professional certifications, and education allowance.
• Company provided life insurance
• Employee Assistance Program
• Employee Resource Groups (ERG)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed