Operations Support Technician

Garden Trends•Rochester, NY

2d•Onsite

About The Position

The Operations Support Technician is responsible for ensuring the accurate and efficient flow of goods into the facility while also supporting production and fabrication needs. This role’s primary focus is on receiving, including unloading and verifying inbound shipments, labeling and stocking materials, and maintaining accurate records in the ERP system. In addition, the position assists with packaging and production operations, may perform preventive maintenance on fulfillment and packaging equipment. The ideal candidate is detail-oriented, safety-focused, and adaptable, with the ability to support multiple departments in a fast-paced environment. The role offers opportunities for forklift operation and increased opportunities for cross-training in other departments to support broader warehouse operations.

Requirements

High school diploma or equivalent; technical or trade training a plus
2-3 years of experience of warehouse, production or related field preferred
Forklift certification preferred
Math skills (ability to understand and perform simple formulas and algebra)
Computer and data entry skills required
Basic knowledge of Microsoft Office products (i.e. Excel, Word, Outlook)
Proficiency with ERP or inventory management software a plus
Basic mechanical aptitude and familiarity with preventative maintenance tasks preferred
Strong attention to detail and accuracy in receiving and data entry
Ability to lift 40-50 pounds unaided
Ability to stand for extended periods (up to 8 hours per day)
Ability to perform repetitive tasks with a high degree of accuracy
Ability to learn inventory management software
Comfortable working independently with minimal supervision
Strong communication skills

Responsibilities

Load/unload trucks using forklift and/or pallet jack
Unpack and sort deliveries.
Reconcile delivered items against Packing Lists.
Verify items and quantities against Purchase Order.
Input information into ERP system
Assist in sampling materials and sample products.
Label all items with Harris Seeds product labels as they come in.
Assist with stocking and locating products.
Assist in delivering all incoming non-inventoried items to correct individual or department.
Move products to warehouse location via hand truck and or forklift.
Assist in physical inventory.
Printing, labeling, filling, or sealing packages, either by hand or using equipment within the hard goods packaging area
Monitor product and packaging for quality control
Manage and organize materials, ensuring they are accurately received, stored, and available for production.
Keep open lines of communication with co-workers and managers
Other duties as assigned