Operations Support Supervisor
About The Position
As the world’s largest online retailer of high-quality personalized gifts, we pride ourselves on doing things a little differently. Our team is full of people who have a passion and enthusiasm to work hard and play hard. With a team-oriented atmosphere, we strive to live up to our core values of safety, integrity, customer satisfaction, quality, and efficiency every day! This job is not for everyone who has manufacturing leadership experience. Nope, this job requires more than just technical expertise. We are looking for exceptional leaders! Do these qualities describe you and your leadership style? Adaptable – Are you committed to learning and changing with business and employee needs? We need leaders who are change agents; willing to try new processes, roll with our fast-paced peak seasons, and help others do the same. Inspirer of Passion – Are you able to help your employees see that what they do matters? We need leaders who can help employees find the joy in their jobs through individual and team development. Stellar communicator – Can you take information and communicate it clearly to any employee? Our leaders need to be able to communicate across teams and employee levels. We need people who want to keep our team “in the know”. Innovator – Do you like to look beyond what is in front of you and find new ways to achieve our goals? Are you willing to offer ideas and see them through to fruition? Our leaders need to enjoy exploring, asking questions, finding solutions, and implementing new practices. If you’re the person we just described and are ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, Apply Today! This position supervises and coordinates the work of employees on production and assembly lines, along with instructing and training associates to rapidly learn production methods. Responsibilities include ensuring all department safety, quality, efficiency, and production targets are met daily, and that other typical supervisory tasks are completed in a timely and effective manner.
Requirements
- Minimum: High school diploma or equivalent.
- English reading/speaking proficiency is Required.
Nice To Haves
- Preferred: Associate or bachelor’s degree in operations management, industrial engineering, or a related field.
- Certifications such as Lean Six Sigma, CPSM (Certified Professional in Supply Management), are a plus.
- Bilingual English/Spanish Preferred
Responsibilities
- Manage the day-to-day operations of your team
- Troubleshoot machine issues, work cross functionally to find opportunities, and ensure departmental compliance on maintenance schedules
- Work with the operations management team regarding staffing needs
- Engage with employees regarding performance, compliance, and development
- Keep the employees energized and focused on the work at hand
- Keep your department organized and clean
- Participate on company committees and projects
Benefits
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – we’ve got you covered
- Team member appreciation events and recognition programs
- Employee discounts
- Casual dress code
- Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
- Flexible Spending Account
- Health Savings Account
- 401k retirement program
- Mental health resources/ Employee Assistance Program
- 80 hours of paid vacation time (accrued on an hourly basis)
- 9 paid holidays
- 30% employee discount across our family of brands
- Potential eligibility for annual merit-based wage increase, if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
