Operations Support Supervisor, Victoria and BC Region
About The Position
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services. We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust. We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day. Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture. Accountability for the achievement of goals and targets related to safety, people, quality, and the cost-effective delivery of diagnostic services for assigned work group. Overall responsibility for the efficient day to day operation of assigned employee group, including planning, coordination, evaluation, and supervision of all technical and/or operational activities and management of all employees assigned to them.
Requirements
- Minimum Education: Associate degree or bachelor’s degree preferred.
- Experience: 6 years laboratory experience or equivalent experience and previous supervisory experience an asset.
- Regular Hours of Work: 37.5 hours per week. Additional shift hours as required by the operation.
- Working Environment: Office and Laboratory environment. Occasional travel required.
Nice To Haves
- Medical Laboratory Technologist Certification/Training is an asset.
- previous supervisory experience an asset.
Responsibilities
- Attract and retain talent, including hiring, onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
- Conduct non-technical performance management of their staff and ensuring accurate documentation of corrective actions taken.
- Responsible for developing and approving employee schedules, sick time, vacation, and leaves ensuring compliance with operational needs and company policies.
- Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
- Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
- Participate in local Leadership Teams and provide timely and appropriate communication to area staff.
- Create a positive employee relations climate, fostering common goals and vision in an atmosphere of collaboration and teamwork.
Benefits
- Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
