Operations Support Specialist - Houston, TX
About The Position
Zedcor is hiring a detail-oriented Operations Support Specialist to join our growing team. This position focuses on supporting our time-lapse video production workflow, ensuring high-quality imagery is captured, reviewed, produced, and delivered to clients. The role combines technical support, video post-production, quality assurance, and customer communication. The ideal candidate is organized, technically proficient, and has a keen eye for detail. They enjoy working with both technology and people while maintaining a high standard of quality throughout every stage of the project lifecycle. This is an in-office, desk-based operational role, requiring consistent use of computer systems to configure cameras, monitor performance, and maintain accurate records. Success in this position depends on both strong situational judgment and above-average computer proficiency, including the ability to input and manage data accurately.
Requirements
- Experience with video editing and/or video post-production workflows.
- Familiarity with time-lapse photography or video processing.
- Strong attention to detail with the ability to identify subtle differences between images and video output.
- Experience creating and managing support tickets.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Ability to support both internal technical teams and external clients.
Nice To Haves
- Professional experience in Video Post Production.
- Experience with camera systems, video surveillance, or imaging technologies.
- Familiarity with image quality assurance and visual inspection workflows.
- Experience writing and executing PowerShell scripts.
- Experience supporting field technicians during installations or deployments.
- Knowledge of networking fundamentals related to IP cameras and video systems.
Responsibilities
- Compare newly generated images and videos against previous outputs to identify changes, inconsistencies, or quality issues.
- Perform video post-production tasks, including editing and preparing deliverables.
- Assist on-site technicians with camera setup, configuration, and view adjustments.
- Configure camera-side settings.
- Review time-lapse and video footage to ensure quality standards are maintained.
- Document issues, resolutions, and operational procedures.
- Provide day-to-day operational and technical support for internal teams and clients.
- Manage communications, including client correspondence and project sign-offs.
- Create, track, and manage support tickets.
- Collaborate operations teams to resolve technical issues efficiently.
- Maintain accurate project records and ensure timely communication with clients.
Benefits
- Tools, mentorship, and an environment to help you thrive and grow in your technical career.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
